Statements (279)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Company
gptkb:Telecommunications gptkb:cloud_services |
| gptkbp:acquired |
In Contact
|
| gptkbp:acquired_by |
gptkb:N/_A
|
| gptkbp:acquisition |
gptkb:Zingtree
In Contact In Contact (2011) Zingtree (2021) |
| gptkbp:awards |
gptkb:Frost_&_Sullivan_Best_Practices_Award_(2021)
gptkb:TMCnet_Product_of_the_Year_Award gptkb:Frost_&_Sullivan_Best_Practices_Award gptkb:Stevie_Awards_for_Sales_&_Customer_Service gptkb:Best_in_Biz_Awards gptkb:SIIA_CODi_E_Award Gartner Magic Quadrant Leader Gartner Magic Quadrant Leader (2021) Customer Sales and Service World Awards |
| gptkbp:ceo |
gptkb:Rowan_Trollope
|
| gptkbp:community_involvement |
Disaster relief efforts
Support for local charities Technology training programs Educational partnerships Employee matching gift programs |
| gptkbp:competitors |
gptkb:Twilio
gptkb:Cisco_Systems gptkb:Avaya gptkb:Ring_of_Honor gptkb:Genesys |
| gptkbp:customer_base |
over 2,000 customers
Over 2000 customers |
| gptkbp:customer_satisfaction |
95%+
|
| gptkbp:developed_by |
gptkb:Five9,_Inc.
|
| gptkbp:employees |
over 1,000
|
| gptkbp:enables |
remote work capabilities
|
| gptkbp:financial_performance |
gptkb:public_company
Strong balance sheet Positive cash flow Annual growth rate of 20%+ Profitability since 2019 |
| gptkbp:founded |
gptkb:2001
|
| gptkbp:founded_in |
gptkb:2001
|
| gptkbp:founder |
Mike Burkland
|
| gptkbp:has |
global reach
a user-friendly interface a strong market presence a strong developer community a comprehensive knowledge base a dedicated customer support team a strong focus on user experience AI-powered virtual agents mobile capabilities a variety of pricing plans a robust API integrations with CRM systems |
| gptkbp:has_feature |
customizable dashboards
CRM integration AI-powered analytics agent performance management call scripting |
| gptkbp:has_part |
gptkb:Telecommunications
gptkb:AI_technology API for developers multi-language support scalability options security features analytics and reporting tools campaign management tools disaster recovery solutions training and support services customer feedback tools data management tools integration with social media platforms custom reporting tools customer engagement solutions business continuity solutions user management tools self-service solutions integration with e-commerce platforms integration with HR systems integration with project management tools lead management tools integration with video conferencing tools integration with cloud storage services integration with marketing automation tools integration with Io T devices integration with analytics platforms performance metrics tools integration with data visualization tools integration with SMS services integration with telephony systems call monitoring tools integrated workforce optimization integration with payment processing systems |
| gptkbp:has_partnerships_with |
gptkb:Amazon_Web_Services
gptkb:Microsoft gptkb:Zentradi gptkb:Salesforce major technology companies |
| gptkbp:has_product |
gptkb:Five9_Analytics
gptkb:Five9_Intelligent_Virtual_Agent gptkb:Five9_Omnichannel_Routing gptkb:Five9_Virtual_Contact_Center gptkb:Five9_Workforce_Optimization gptkb:Five9_Agent_Desktop gptkb:Five9_Call_Center_Software gptkb:Five9_Call_Recording gptkb:Five9_Chatbot gptkb:Five9_Customer_Engagement gptkb:Five9_Email_Management gptkb:Five9_Mobile_App gptkb:Five9_Performance_Management gptkb:Five9_Predictive_Dialer gptkb:Five9_Quality_Management gptkb:Five9_SMS_Engagement gptkb:Five9_Security_and_Compliance gptkb:Five9_Social_Engagement gptkb:Five9_Speech_Analytics gptkb:Five9_Supervisor_Dashboard gptkb:Five9_Text_Analytics gptkb:Five9_Video_Engagement gptkb:Five9_Workforce_Management Five9 API Five9 Business Continuity Five9 Customer Feedback Management Five9 Customer Journey Mapping Five9 Customer Satisfaction Surveys Five9 Integration with AI Tools Five9 Integration with Analytics Tools Five9 Integration with Business Intelligence Tools Five9 Integration with CRM Systems Five9 Integration with Chatbots Five9 Integration with Collaboration Tools Five9 Integration with Communication Tools Five9 Integration with Data Visualization Tools Five9 Integration with Document Management Systems Five9 Integration with E-commerce Platforms Five9 Integration with ERP Systems Five9 Integration with Help Desk Software Five9 Integration with Io T Devices Five9 Integration with Machine Learning Tools Five9 Integration with Marketing Automation Tools Five9 Integration with Payment Processing Systems Five9 Integration with Project Management Tools Five9 Integration with Social Media Platforms Five9 Integration with Survey Tools Five9 Integration with Voice Assistants Five9 Integration with Workflow Automation Tools Five9 Integrations Five9 Knowledge Management Five9 Reporting and Analytics |
| gptkbp:has_research_center |
gptkb:Europe
gptkb:North_America gptkb:Asia-Pacific |
| gptkbp:headcount |
20% annually
increased during pandemic 20% (2020-2021) |
| gptkbp:headquartered_in |
gptkb:San_Ramon,_California
|
| gptkbp:headquarters |
gptkb:San_Ramon,_California
|
| https://www.w3.org/2000/01/rdf-schema#label |
Five9
|
| gptkbp:industry |
gptkb:Software_as_a_Service_(Saa_S)
gptkb:software |
| gptkbp:integrates_with |
gptkb:Microsoft_Dynamics_365
gptkb:Hub_Spot gptkb:Service_Now gptkb:Zentradi gptkb:Salesforce |
| gptkbp:is_available_on |
gptkb:mobile_devices
web |
| gptkbp:is_compatible_with |
various telephony systems
|
| gptkbp:is_compliant_with |
various industry regulations
|
| gptkbp:is_known_for |
scalability
cost-effective solutions reliable uptime flexibility in deployment options its user-friendly onboarding process seamless integration capabilities |
| gptkbp:is_part_of |
the cloud computing industry
|
| gptkbp:is_recognized_for |
high customer satisfaction ratings
its commitment to security innovation in customer service technology excellent scalability options its strong analytics capabilities |
| gptkbp:is_used_by |
businesses of all sizes
sales teams marketing teams customer service teams contact centers worldwide enterprises and SMBs alike |
| gptkbp:is_used_for |
enhancing customer interactions
|
| gptkbp:is_used_in |
various industries
|
| gptkbp:market_cap |
$1.5 billion (2021)
|
| gptkbp:market_position |
leading provider of cloud contact center solutions
|
| gptkbp:mission |
to help businesses deliver exceptional customer experiences.
|
| gptkbp:notable_clients |
gptkb:ADP
gptkb:Noble_Energy gptkb:T-Mobile gptkb:Cox_Communications gptkb:Zynga |
| gptkbp:number_of_employees |
1000+
|
| gptkbp:offers |
customizable dashboards
customizable workflows real-time analytics real-time reporting call recording training and support services workforce management custom reporting tools AI-driven solutions omnichannel support analytics and reporting features automatic call distribution interactive voice response workforce optimization tools call recording features self-service options for customers customer relationship management integration cloud-based disaster recovery solutions cloud-based workforce management |
| gptkbp:partnership |
gptkb:Service_Now
gptkb:Amazon_Web_Services gptkb:Microsoft gptkb:Zentradi gptkb:Salesforce |
| gptkbp:product |
gptkb:Five9_AI_Solutions
gptkb:Five9_Intelligent_Cloud_Contact_Center gptkb:Five9_AI gptkb:Five9_Analytics gptkb:Five9_Intelligent_Virtual_Agent gptkb:Five9_Omnichannel_Routing gptkb:Five9_Virtual_Contact_Center gptkb:Five9_Workforce_Optimization Five9 CRM Integrations |
| gptkbp:provides |
performance metrics
24/7 customer support data-driven insights customer engagement solutions secure data handling interactive voice response real-time monitoring tools integrated communication tools automated call distribution cloud-based contact center solutions Cloud Contact Center Software predictive dialing real-time customer feedback tools |
| gptkbp:revenue |
$200 million (2020)
|
| gptkbp:serves |
Customer Service Departments
|
| gptkbp:services |
gptkb:Telecommunications
Customer Engagement Solutions call center solutions Cloud Contact Center Software |
| gptkbp:social_responsibility |
Diversity and Inclusion Initiatives
Sustainability Practices Carbon Neutral by 2025 Community Engagement Programs Employee Volunteer Programs |
| gptkbp:stock_exchange |
gptkb:True
gptkb:NASDAQ |
| gptkbp:stock_symbol |
gptkb:FIVN
|
| gptkbp:supports |
gptkb:email_client
multichannel communication voice calls social media communication chat communication voice, chat, email, and social media channels |
| gptkbp:target_market |
businesses of all sizes
|
| gptkbp:technology |
gptkb:Natural_Language_Processing
gptkb:Artificial_Intelligence gptkb:cloud_computing gptkb:machine_learning Cloud Infrastructure API integrations data analytics |
| gptkbp:traded_on |
gptkb:NASDAQ
|
| gptkbp:type |
gptkb:public_company
|
| gptkbp:website |
www.five9.com
|
| gptkbp:bfsParent |
gptkb:Zoom_Video_Communications
|
| gptkbp:bfsLayer |
5
|