Statements (66)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Human_Resources
|
| gptkbp:aims_to_improve |
Operational Costs
Agent Productivity |
| gptkbp:available_at |
Subscription Model
|
| gptkbp:can_provide |
gptkb:Compliance_Management
|
| gptkbp:developed_by |
gptkb:Five9,_Inc.
|
| gptkbp:enables |
Skill-based Routing
|
| gptkbp:enhances |
Customer Experience
Operational Efficiency |
| gptkbp:facilitates |
Workforce Planning
Team Collaboration |
| gptkbp:features |
Mobile Access
|
| https://www.w3.org/2000/01/rdf-schema#label |
Five9 Workforce Management
|
| gptkbp:includes |
Performance Management Tools
Shift Bidding |
| gptkbp:integrates_with |
gptkb:Five9_Cloud_Contact_Center
|
| gptkbp:is_accessible_by |
gptkb:web_browser
|
| gptkbp:is_available_in |
Multiple Languages
|
| gptkbp:is_available_on |
gptkb:cloud_computing
|
| gptkbp:is_compatible_with |
Third-party Applications
Various Operating Systems Various CRM Systems |
| gptkbp:is_compliant_with |
Labor Laws
|
| gptkbp:is_designed_for |
Customer Service Teams
|
| gptkbp:is_integrated_with |
Analytics Platforms
HR Systems Workforce Management Tools |
| gptkbp:is_part_of |
Cloud Solutions
Digital Transformation Initiatives Omni-channel Strategy Five9 Product Suite Workforce Management Ecosystem |
| gptkbp:is_recognized_by |
Industry Awards
|
| gptkbp:is_recognized_for |
Scalability
User-friendly Interface |
| gptkbp:is_scalable |
Small to Large Enterprises
|
| gptkbp:is_supported_by |
Customer Support Team
|
| gptkbp:is_used_by |
Contact Centers
|
| gptkbp:is_used_for |
Performance Tracking
|
| gptkbp:is_utilized_by |
Global Enterprises
|
| gptkbp:is_utilized_for |
gptkb:Business_Intelligence
Capacity Planning Employee Engagement Performance Improvement Cost Management |
| gptkbp:management |
Workforce Schedules
|
| gptkbp:marketed_as |
BPOs
|
| gptkbp:offers |
Real-time Reporting
Customizable Dashboards Training and Support Services Employee Self-service Portal Time-off Management |
| gptkbp:provides |
Forecasting
Reporting and Analytics Scheduling Data Security Features Workforce Optimization Employee Scheduling Agent Performance Metrics Real-time Adherence Monitoring |
| gptkbp:supports |
Workforce Analytics
Multi-channel Communication Remote Workforces |
| gptkbp:utilizes |
gptkb:Artificial_Intelligence
|
| gptkbp:bfsParent |
gptkb:Five9
|
| gptkbp:bfsLayer |
6
|