Statements (64)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Quality_Assurance
|
| gptkbp:developed_by |
gptkb:Five9,_Inc.
Performance Management |
| gptkbp:enables |
gptkb:Quality_Assurance
|
| gptkbp:enhances |
Agent Training
|
| gptkbp:facilitates |
Performance Improvement Plans
|
| gptkbp:features |
Reporting Tools
Performance Analytics Call Recording Agent Evaluation |
| https://www.w3.org/2000/01/rdf-schema#label |
Five9 Quality Management
|
| gptkbp:improves |
Customer Experience
Operational Efficiency |
| gptkbp:integrates_with |
gptkb:Five9_Cloud_Contact_Center
|
| gptkbp:is_accessible_by |
gptkb:web_browser
|
| gptkbp:is_available_for |
gptkb:subscription_service
|
| gptkbp:is_available_in |
Multiple Languages
|
| gptkbp:is_available_on |
gptkb:cloud_computing
|
| gptkbp:is_compatible_with |
gptkb:mobile_devices
Various CRM Systems Various Telephony Systems |
| gptkbp:is_designed_for |
Business Communication
|
| gptkbp:is_designed_to |
Enhance Service Quality
Enhance Agent Performance Streamline Quality Processes |
| gptkbp:is_focused_on |
gptkb:security
Customer Satisfaction |
| gptkbp:is_integrated_with |
Analytics Platforms
Feedback Tools Workforce Management Tools |
| gptkbp:is_part_of |
Contact Center Solutions
Five9 Product Suite Five9's Cloud Solutions |
| gptkbp:is_recognized_by |
Industry Analysts
|
| gptkbp:is_recognized_for |
User Satisfaction
Innovative Features |
| gptkbp:is_scalable |
Growing Businesses
|
| gptkbp:is_supported_by |
gptkb:Documentation
Customer Support Team |
| gptkbp:is_targeted_at |
Enterprise Customers
Service-oriented Businesses |
| gptkbp:is_used_by |
Contact Centers
|
| gptkbp:is_used_for |
Quality Monitoring
|
| gptkbp:is_used_to |
Evaluate Customer Interactions
Monitor Agent Interactions |
| gptkbp:is_utilized_by |
Quality Assurance Teams
|
| gptkbp:is_utilized_for |
Performance Metrics
Compliance Audits |
| gptkbp:is_utilized_in |
Performance Reviews
Quality Assurance Processes |
| gptkbp:offers |
Compliance Monitoring
Customizable Dashboards Training Resources User-friendly Interface |
| gptkbp:provides |
Real-time Feedback
Feedback Mechanisms Data-driven Insights Call Scoring Speech Analytics |
| gptkbp:supports |
Remote Workforce Management
Multi-channel Interactions |
| gptkbp:utilizes |
gptkb:Artificial_Intelligence
|
| gptkbp:bfsParent |
gptkb:Five9
|
| gptkbp:bfsLayer |
6
|