Five9 Workforce Optimization
GPTKB entity
Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
workforce optimization software
|
| gptkbp:deployment |
cloud-based
|
| gptkbp:developedBy |
gptkb:Five9
|
| gptkbp:features |
forecasting
automated scheduling customizable dashboards multi-channel support performance analytics real-time reporting historical reporting compliance recording agent coaching quality evaluation forms |
| https://www.w3.org/2000/01/rdf-schema#label |
Five9 Workforce Optimization
|
| gptkbp:integratesWith |
Five9 Cloud Contact Center
|
| gptkbp:targetUser |
supervisors
contact center managers quality analysts workforce planners |
| gptkbp:usedFor |
call recording
quality management speech analytics contact center management workforce scheduling employee performance monitoring |
| gptkbp:website |
https://www.five9.com/products/workforce-optimization
|
| gptkbp:bfsParent |
gptkb:Five9
|
| gptkbp:bfsLayer |
7
|