Five9 Workforce Optimization
GPTKB entity
Statements (55)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Human_Resources
|
| gptkbp:aims_to_improve |
Customer satisfaction
Operational costs Agent performance |
| gptkbp:awarded_to |
Innovation in workforce management
|
| gptkbp:cloud_integration |
gptkb:True
|
| gptkbp:developed_by |
gptkb:Five9,_Inc.
|
| gptkbp:enables |
Training programs
Performance reviews Skill-based routing |
| https://www.w3.org/2000/01/rdf-schema#label |
Five9 Workforce Optimization
|
| gptkbp:includes |
gptkb:Data_Analytics
Performance management Quality management |
| gptkbp:integrates_with |
gptkb:Five9_Cloud_Contact_Center
|
| gptkbp:is_accessible_by |
gptkb:mobile_applications
Web interface |
| gptkbp:is_compatible_with |
Various CRM systems
|
| gptkbp:is_designed_for |
Quality assurance teams
Contact center managers Workforce managers |
| gptkbp:is_enhanced_by |
gptkb:Artificial_Intelligence
Machine learning Automation tools |
| gptkbp:is_evaluated_by |
Performance metrics
Customer feedback |
| gptkbp:is_focused_on |
Data-driven decision making
Employee engagement Operational efficiency |
| gptkbp:is_part_of |
Digital transformation initiatives
Five9 product suite |
| gptkbp:is_promoted_through |
Webinars
Trade shows Online marketing campaigns |
| gptkbp:is_recognized_by |
Industry analysts
|
| gptkbp:is_scalable |
Small to large enterprises
|
| gptkbp:is_supported_by |
Technical support teams
Customer success teams |
| gptkbp:is_used_by |
Businesses globally
|
| gptkbp:is_utilized_in |
Healthcare industry
Retail industry Telecommunications industry Financial services industry Technology sector |
| gptkbp:offers |
Real-time monitoring
Forecasting capabilities Historical reporting |
| gptkbp:provides |
Workforce management tools
|
| gptkbp:provides_information_on |
Customer interactions
Agent productivity Call handling times |
| gptkbp:support |
Multi-channel interactions
|
| gptkbp:supports |
Call centers
|
| gptkbp:bfsParent |
gptkb:Five9
|
| gptkbp:bfsLayer |
6
|