|
gptkbp:instanceOf
|
gptkb:IT_service_management_framework
|
|
gptkbp:adoptedBy
|
organizations worldwide
|
|
gptkbp:alsoKnownAs
|
ITIL 2007 Edition
|
|
gptkbp:certification
|
gptkb:ITIL_Expert
gptkb:ITIL_Foundation
gptkb:ITIL_Intermediate
gptkb:ITIL_Master
|
|
gptkbp:containsProcess
|
gptkb:Continual_Service_Improvement
gptkb:Service_Asset_and_Configuration_Management
gptkb:Service_Desk
Knowledge Management
Incident Management
Event Management
Supplier Management
Change Management
Release Management
Access Management
Configuration Management
Problem Management
Service Level Management
Capacity Management
Demand Management
Availability Management
Business Relationship Management
Financial Management for IT Services
IT Service Continuity Management
Request Fulfillment
Service Portfolio Management
|
|
gptkbp:coreBooks
|
gptkb:Continual_Service_Improvement
gptkb:Service_Strategy
gptkb:Service_Transition
Service Design
Service Operation
|
|
gptkbp:emphasizes
|
alignment of IT with business needs
|
|
gptkbp:focusesOn
|
service lifecycle
|
|
gptkbp:frameType
|
public framework
|
|
gptkbp:hasVersion
|
gptkb:ITIL
|
|
gptkbp:influenced
|
gptkb:ITIL_4
|
|
gptkbp:influencedBy
|
gptkb:ITIL_v2
|
|
gptkbp:language
|
English
|
|
gptkbp:predecessor
|
gptkb:ITIL_v2
|
|
gptkbp:publishedBy
|
gptkb:AXELOS
|
|
gptkbp:releaseYear
|
2007
|
|
gptkbp:replacedBy
|
gptkb:ITIL_4
|
|
gptkbp:targetAudience
|
IT professionals
IT service providers
IT managers
|
|
gptkbp:updated
|
2011
ITIL 2011 Edition
|
|
gptkbp:usedFor
|
IT service management best practices
|
|
gptkbp:bfsParent
|
gptkb:ITIL
|
|
gptkbp:bfsLayer
|
7
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
ITIL v3
|