|
gptkbp:instance_of
|
gptkb:CEO
|
|
gptkbp:bfsLayer
|
3
|
|
gptkbp:bfsParent
|
gptkb:CEO
|
|
gptkbp:aims_to
|
gptkb:financial_services_company
|
|
gptkbp:based_on
|
best practices in IT service management
|
|
gptkbp:complement
|
gptkb:ISO/_IEC_20000_certification
|
|
gptkbp:consists_of
|
five lifecycle stages
|
|
gptkbp:developed_by
|
gptkb:Office_of_Government_Commerce
|
|
gptkbp:focuses_on
|
service management
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
ITIL v3
|
|
gptkbp:includes
|
gptkb:Continual_Service_Improvement
gptkb:Service_Operation
gptkb:Service_Strategy
gptkb:Service_Transition
gptkb:Service_Design
|
|
gptkbp:is_adopted_by
|
IT departments
government agencies
non-profit organizations
private sector companies
|
|
gptkbp:is_available_in
|
multiple languages
|
|
gptkbp:is_criticized_for
|
complexity
lack of flexibility
being too prescriptive
|
|
gptkbp:is_documented_in
|
gptkb:ITIL_v3_core_publications
|
|
gptkbp:is_evaluated_by
|
performance metrics
customer satisfaction surveys
service performance reviews
IT service management maturity models
|
|
gptkbp:is_influenced_by
|
gptkb:software
Agile methodologies
Lean IT
|
|
gptkbp:is_part_of
|
gptkb:ITIL_certification_scheme
gptkb:software_framework
IT service management framework
|
|
gptkbp:is_promoted_by
|
gptkb:AXELOS
gptkb:ITIL_Foundation
workshops
conferences
webinars
publications
|
|
gptkbp:is_recognized_by
|
gptkb:standard
|
|
gptkbp:is_related_to
|
change management
project management
incident management
problem management
IT governance
service level management
|
|
gptkbp:is_supported_by
|
community forums
consulting services
online resources
training and certification programs
|
|
gptkbp:is_used_by
|
organizations worldwide
|
|
gptkbp:is_used_for
|
risk management
process improvement
service quality management
|
|
gptkbp:provides
|
best practices
|
|
gptkbp:provides_information_on
|
service delivery
service support
|
|
gptkbp:release_date
|
gptkb:2007
|
|
gptkbp:successor
|
gptkb:CEO
|