Statements (53)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT service management framework
|
| gptkbp:adoptedBy |
organizations worldwide
|
| gptkbp:alsoKnownAs |
ITIL 2007 Edition
|
| gptkbp:certification |
gptkb:ITIL_Expert
gptkb:ITIL_Foundation gptkb:ITIL_Intermediate gptkb:ITIL_Master |
| gptkbp:containsProcess |
gptkb:Continual_Service_Improvement
gptkb:Service_Asset_and_Configuration_Management gptkb:Service_Desk Knowledge Management Incident Management Event Management Supplier Management Change Management Release Management Access Management Configuration Management Problem Management Service Level Management Capacity Management Demand Management Availability Management Business Relationship Management Financial Management for IT Services IT Service Continuity Management Request Fulfillment Service Portfolio Management |
| gptkbp:coreBooks |
gptkb:Continual_Service_Improvement
gptkb:Service_Strategy gptkb:Service_Transition Service Design Service Operation |
| gptkbp:emphasizes |
alignment of IT with business needs
|
| gptkbp:focusesOn |
service lifecycle
|
| gptkbp:frameType |
public framework
|
| gptkbp:hasVersion |
gptkb:ITIL
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL v3
|
| gptkbp:influenced |
gptkb:ITIL_4
|
| gptkbp:influencedBy |
gptkb:ITIL_v2
|
| gptkbp:language |
English
|
| gptkbp:predecessor |
gptkb:ITIL_v2
|
| gptkbp:publishedBy |
gptkb:AXELOS
|
| gptkbp:releaseYear |
2007
|
| gptkbp:replacedBy |
gptkb:ITIL_4
|
| gptkbp:targetAudience |
IT professionals
IT service providers IT managers |
| gptkbp:updated |
2011
ITIL 2011 Edition |
| gptkbp:usedFor |
IT service management best practices
|
| gptkbp:bfsParent |
gptkb:ITIL
|
| gptkbp:bfsLayer |
5
|