Continual Service Improvement
GPTKB entity
Statements (45)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
ITIL process
|
| gptkbp:abbreviation |
gptkb:CSI
|
| gptkbp:activity |
analyzing data
identifying improvement opportunities implementing improvements measuring service performance reviewing results |
| gptkbp:category |
IT Service Management
|
| gptkbp:focusesOn |
improving services
service management processes |
| gptkbp:hasModel |
gptkb:Deming_Cycle
PDCA (Plan-Do-Check-Act) |
| gptkbp:hasProcessStep |
How do we get there?
Did we get there? How do we keep the momentum going? What is the vision? Where are we now? Where do we want to be? |
| https://www.w3.org/2000/01/rdf-schema#label |
Continual Service Improvement
|
| gptkbp:improves |
customer satisfaction
service quality process efficiency |
| gptkbp:introducedIn |
gptkb:ITIL_v3
|
| gptkbp:lifeCycle |
ITIL Service Lifecycle
|
| gptkbp:objective |
align IT services with changing business needs
|
| gptkbp:partOf |
gptkb:ITIL_framework
|
| gptkbp:relatedConcept |
Benchmarking
Continuous Improvement Gap Analysis ITIL Continual Improvement Model Maturity Assessment Process Evaluation Service Measurement Service Reporting Service Review |
| gptkbp:relatedStandard |
gptkb:ISO/IEC_20000
|
| gptkbp:uses |
gptkb:Service_Level_Agreements_(SLAs)
Critical Success Factors (CSFs) Key Performance Indicators (KPIs) Service Measurement Service Reporting |
| gptkbp:bfsParent |
gptkb:ITIL_Framework
gptkb:ITIL_Practitioner gptkb:ITIL_v3 |
| gptkbp:bfsLayer |
6
|