Statements (278)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Certification
gptkb:software_framework |
| gptkbp:aims_to |
improve efficiency
enhance customer satisfaction reduce risks |
| gptkbp:aims_to_improve |
service quality
costs service management practices |
| gptkbp:can_lead_to |
career advancement
|
| gptkbp:certification |
gptkb:Strategic_Leader
gptkb:Managing_Professional gptkb:Foundation gptkb:The_Master |
| gptkbp:complement |
gptkb:ISO_9001
|
| gptkbp:developed_by |
gptkb:AXELOS
gptkb:ITIL_v3 gptkb:Office_of_Government_Commerce ITIL Development Group |
| gptkbp:effective_date |
3 years
|
| gptkbp:emphasizes |
gptkb:collaboration
customer experience |
| gptkbp:encourages |
continuous improvement
|
| gptkbp:enhances |
organizational efficiency
service quality service delivery |
| gptkbp:facilitates |
organizational change
|
| gptkbp:first_published |
gptkb:1989
|
| gptkbp:first_released |
gptkb:1989
|
| gptkbp:focuses_on |
gptkb:IT_services
service management |
| gptkbp:has_influenced |
other frameworks
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL 4
|
| gptkbp:improves |
customer satisfaction
service delivery |
| gptkbp:includes |
gptkb:administration
best practices Continual Improvement continual service improvement service design service operation service strategy service transition service value system service lifecycle Guiding Principles four dimensions model practices for change management practices for incident management practices for problem management practices for service level management service value chain seven guiding principles Service Value Chain |
| gptkbp:includes_practices_for |
change management
incident management problem management release management service level management |
| gptkbp:includes_roles_such_as |
service manager
process owner service owner |
| gptkbp:is_a_tool_for |
service management
|
| gptkbp:is_adopted_by |
gptkb:educational_institutions
gptkb:financial_institutions IT departments IT professionals government agencies non-profit organizations government organizations telecommunications companies various industries healthcare organizations manufacturing companies various sectors organizations worldwide private sector companies service transition service improvement initiatives retail companies |
| gptkbp:is_aligned_with |
business objectives
IT strategy |
| gptkbp:is_applicable_to |
organizations
|
| gptkbp:is_applied_in |
problem management
release management |
| gptkbp:is_associated_with |
gptkb:Compliance_Management
risk management IT governance |
| gptkbp:is_available_in |
multiple languages
|
| gptkbp:is_based_on |
gptkb:ITIL_4
processes |
| gptkbp:is_beneficial_for |
small businesses
startups large organizations |
| gptkbp:is_compatible_with |
Agile methodologies
Lean practices Dev Ops practices |
| gptkbp:is_considered_as |
a benchmark
de facto standard |
| gptkbp:is_criticized_for |
complexity
rigidity overhead |
| gptkbp:is_designed_for |
agile environments
|
| gptkbp:is_divided_into |
five stages
|
| gptkbp:is_documented_in |
ITIL 4 Foundation book
ITIL 4 Managing Professional book ITIL 4 Specialist book ITIL 4 Strategic Leader book |
| gptkbp:is_enhanced_by |
technology advancements
practical experience |
| gptkbp:is_evaluated_by |
gptkb:Consulting_Services
academics exams performance metrics case studies practitioners industry analysts analysts service performance indicators |
| gptkbp:is_facilitated_by |
certification bodies
|
| gptkbp:is_focused_on |
value co-creation
|
| gptkbp:is_guided_by |
gptkb:design
|
| gptkbp:is_implemented_in |
practices
|
| gptkbp:is_influenced_by |
Agile methodologies
industry standards |
| gptkbp:is_influential_in |
IT service management practices
|
| gptkbp:is_informed_by |
best practices
customer feedback industry trends stakeholder input |
| gptkbp:is_integrated_with |
change management
risk management |
| gptkbp:is_linked_to |
service management processes
service lifecycle |
| gptkbp:is_maintained_by |
gptkb:AXELOS
|
| gptkbp:is_part_of |
gptkb:IT_services
gptkb:ITIL_4 professional development career paths IT governance IT service management best practices Service Value System |
| gptkbp:is_prominent_in |
IT industry
|
| gptkbp:is_promoted_by |
gptkb:AXELOS
gptkb:ITIL_Foundation industry leaders consulting firms professional associations training providers training organizations ITIL certification bodies |
| gptkbp:is_promoted_through |
workshops
conferences online courses webinars conferences and seminars |
| gptkbp:is_recognized_as |
best practice framework
|
| gptkbp:is_recognized_by |
gptkb:ISO_9001
IT professionals global markets industry leaders |
| gptkbp:is_recognized_for |
flexibility
|
| gptkbp:is_related_to |
gptkb:developers
Lean Agile methodologies Agile Dev Ops practices Lean IT principles |
| gptkbp:is_supported_by |
gptkb:ITIL_practitioners
case studies certification programs community forums online resources study materials training and certification programs ITIL community |
| gptkbp:is_targeted_at |
IT support staff
IT service managers IT consultants IT project managers |
| gptkbp:is_taught_in |
universities
training institutes |
| gptkbp:is_updated_by |
gptkb:AXELOS
periodically |
| gptkbp:is_used_by |
IT professionals
organizations organizations worldwide |
| gptkbp:is_used_for |
process improvement
service design service operation service strategy service transition service improvement |
| gptkbp:is_used_in |
gptkb:IT_services
IT departments |
| gptkbp:is_utilized_for |
service level management
service operation |
| gptkbp:is_utilized_in |
change management
risk management incident management process optimization configuration management capacity management problem management release management knowledge management IT asset management service level management supplier management service improvement initiatives service catalog management availability management financial management for IT services service continuity management service desk operations |
| gptkbp:latest_version |
gptkb:ITIL_4
|
| gptkbp:legal_principle |
Focus on value
Collaborate and promote visibility Keep it simple and practical Optimize and automate Progress iteratively with feedback Start where you are Think and work holistically |
| gptkbp:level |
gptkb:Foundation
gptkb:The_Master Practitioner Expert Intermediate |
| gptkbp:number_of_stages |
continual service improvement
service design service operation service strategy service transition |
| gptkbp:promotes |
alignment between IT and business
value co-creation |
| gptkbp:provides |
best practices
guidelines for event management guidelines for governance guidelines for knowledge management guidelines for IT asset management guidelines for access management guidelines for availability management guidelines for capacity management guidelines for change management guidelines for configuration management guidelines for continual service improvement guidelines for demand management guidelines for incident management guidelines for problem management guidelines for release control guidelines for release management guidelines for service catalog management guidelines for service continuity management guidelines for service desk management guidelines for service level management guidelines for service reporting guidelines for service validation and testing guidelines for supplier management guidelines for financial management for IT services guidelines for service lifecycle practices for continual improvement |
| gptkbp:provides_access_to |
gptkb:AXELOS
|
| gptkbp:provides_guidance_on |
gptkb:IT_services
service value system service management processes service lifecycle |
| gptkbp:published_by |
gptkb:AXELOS
|
| gptkbp:related_products |
gptkb:developers
|
| gptkbp:related_to |
gptkb:IT_services
|
| gptkbp:released_in |
gptkb:2019
|
| gptkbp:replaces |
gptkb:ITIL_v3
|
| gptkbp:requires |
continuing professional development
|
| gptkbp:structure |
four dimensions model
service value chain |
| gptkbp:supports |
digital transformation
|
| gptkbp:sustainability |
re-examination
|
| gptkbp:used_in |
IT departments
|
| gptkbp:bfsParent |
gptkb:electricity
|
| gptkbp:bfsLayer |
3
|