Statements (27)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT Service Management Process
|
| gptkbp:canBe |
Local
Centralized Follow the sun Virtual |
| gptkbp:function |
Incident management
Problem management Service request fulfillment Communication with users |
| gptkbp:goal |
Restore normal service operation as quickly as possible
|
| https://www.w3.org/2000/01/rdf-schema#label |
Service Desk
|
| gptkbp:monitors |
Service level agreements
|
| gptkbp:partOf |
IT Service Management
|
| gptkbp:provides |
Knowledge base
Automated support Self-service options |
| gptkbp:purpose |
Single point of contact between service provider and users
|
| gptkbp:relatedTo |
gptkb:Help_Desk
gptkb:ITIL |
| gptkbp:reportsTo |
IT Operations
|
| gptkbp:supports |
End users
Business processes |
| gptkbp:uses |
Ticketing system
|
| gptkbp:bfsParent |
gptkb:Comodo_One
gptkb:HP_OpenView gptkb:Process |
| gptkbp:bfsLayer |
5
|