|
gptkbp:instanceOf
|
gptkb:software
|
|
gptkbp:category
|
IT management
service management
|
|
gptkbp:certification
|
gptkb:ITIL_Expert
gptkb:ITIL_Foundation
gptkb:ITIL_Intermediate
gptkb:ITIL_Master
gptkb:ITIL_Practitioner
|
|
gptkbp:developedBy
|
gptkb:UK_Government's_Central_Computer_and_Telecommunications_Agency
|
|
gptkbp:firstPublished
|
1989
|
|
gptkbp:focusesOn
|
IT service management
|
|
gptkbp:fullName
|
gptkb:Information_Technology_Infrastructure_Library
|
|
gptkbp:hasVersion
|
gptkb:ITIL_4
gptkb:ITIL_v1
gptkb:ITIL_v2
gptkb:ITIL_v3
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
ITIL
|
|
gptkbp:includes
|
service design
continual service improvement
service operation
service strategy
service transition
|
|
gptkbp:influenced
|
ITSM frameworks
|
|
gptkbp:influencedBy
|
practical experience in IT service management
|
|
gptkbp:language
|
English
|
|
gptkbp:ownedBy
|
gptkb:AXELOS
|
|
gptkbp:provides
|
best practices
|
|
gptkbp:relatedTo
|
gptkb:ISO/IEC_20000
|
|
gptkbp:standardizedBy
|
gptkb:AXELOS
|
|
gptkbp:usedBy
|
organizations worldwide
|
|
gptkbp:usedFor
|
improving IT service management
|
|
gptkbp:website
|
https://www.axelos.com/best-practice-solutions/itil
|
|
gptkbp:bfsParent
|
gptkb:museum
|
|
gptkbp:bfsLayer
|
4
|