|
gptkbp:instance_of
|
gptkb:software_framework
|
|
gptkbp:bfsLayer
|
4
|
|
gptkbp:bfsParent
|
gptkb:Bob_Brown
gptkb:System_Center_Service_Manager
gptkb:Splunk_App_for_IT_Service_Management
|
|
gptkbp:aims_to
|
IT service quality
|
|
gptkbp:based_on
|
Service lifecycle
|
|
gptkbp:complement
|
Agile methodologies
Dev Ops practices
|
|
gptkbp:consists_of
|
5 lifecycle stages
|
|
gptkbp:developed_by
|
gptkb:Office_of_Government_Commerce
|
|
gptkbp:enhances
|
Customer satisfaction
|
|
gptkbp:first_published
|
gptkb:1989
|
|
gptkbp:focuses_on
|
gptkb:financial_services_company
|
|
gptkbp:has_achievements
|
Service innovation
Operational excellence
Cost efficiency
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
ITIL Framework
|
|
gptkbp:includes
|
gptkb:Continual_Service_Improvement
gptkb:Service_Operation
gptkb:Service_Strategy
gptkb:Service_Transition
gptkb:Service_Design
|
|
gptkbp:is_a_tool_for
|
Risk management
|
|
gptkbp:is_adopted_by
|
Organizations worldwide
Small and large enterprises
|
|
gptkbp:is_aligned_with
|
gptkb:standard
|
|
gptkbp:is_available_in
|
Multiple languages
|
|
gptkbp:is_considered
|
A de facto standard
|
|
gptkbp:is_criticized_for
|
Complexity
Lack of flexibility
Being too prescriptive
|
|
gptkbp:is_documented_in
|
ITIL publications
|
|
gptkbp:is_evaluated_by
|
IT service management maturity models
|
|
gptkbp:is_influenced_by
|
Lean practices
Six Sigma methodologies
|
|
gptkbp:is_integrated_with
|
Other frameworks
|
|
gptkbp:is_part_of
|
IT governance
IT service management best practices
|
|
gptkbp:is_promoted_by
|
gptkb:AXELOS
Conferences and seminars
|
|
gptkbp:is_supported_by
|
Online resources
Training and certification programs
|
|
gptkbp:is_used_for
|
Change management
Configuration management
Release management
Incident management
IT asset management
Problem management
Service level management
Capacity management
Availability management
Financial management for IT services
|
|
gptkbp:is_used_in
|
IT departments
|
|
gptkbp:latest_version
|
gptkb:CEO
|
|
gptkbp:provides
|
Best practices
|
|
gptkbp:provides_information_on
|
Service management processes
|
|
gptkbp:social_structure
|
Processes and functions
|
|
gptkbp:supports
|
Digital transformation
|
|
gptkbp:updates
|
To reflect industry changes
|