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gptkbp:instanceOf
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IT service management framework
|
|
gptkbp:abbreviation
|
gptkb:Information_Technology_Infrastructure_Library
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|
gptkbp:adoptedBy
|
organizations worldwide
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|
gptkbp:appliesTo
|
IT service providers
|
|
gptkbp:certification
|
gptkb:ITIL_Expert
gptkb:ITIL_Foundation
gptkb:ITIL_Intermediate
gptkb:ITIL_Master
gptkb:ITIL_Practitioner
|
|
gptkbp:component
|
gptkb:Continual_Improvement_Model
gptkb:Service_Value_Chain
gptkb:Service_Value_System
Governance
Practices
Guiding Principles
|
|
gptkbp:currentVersionReleased
|
2019
|
|
gptkbp:developedBy
|
gptkb:UK_Government's_Central_Computer_and_Telecommunications_Agency_(CCTA)
|
|
gptkbp:firstPublished
|
1989
|
|
gptkbp:focusesOn
|
aligning IT services with business needs
|
|
gptkbp:goal
|
improve efficiency and achieve predictable service delivery
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
ITIL Framework
|
|
gptkbp:influenced
|
IT service management standards
|
|
gptkbp:influencedBy
|
IT service management practices
|
|
gptkbp:language
|
English
|
|
gptkbp:latestReleaseVersion
|
gptkb:ITIL_4
|
|
gptkbp:ownedBy
|
gptkb:AXELOS
|
|
gptkbp:processor
|
gptkb:Continual_Service_Improvement
gptkb:Service_Strategy
gptkb:Service_Transition
Service Design
Service Operation
|
|
gptkbp:provides
|
best practices for IT service management
|
|
gptkbp:relatedStandard
|
gptkb:ISO/IEC_20000
|
|
gptkbp:usedBy
|
private sector organizations
public sector organizations
managed service providers
IT departments
|
|
gptkbp:usedFor
|
enhancing customer satisfaction
improving IT service quality
managing IT risk
reducing IT costs
standardizing IT processes
|
|
gptkbp:usedIn
|
IT service management
|
|
gptkbp:website
|
https://www.axelos.com/best-practice-solutions/itil
|
|
gptkbp:bfsParent
|
gptkb:Configuration_Management_Database
|
|
gptkbp:bfsLayer
|
5
|