Statements (33)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
management discipline
|
| gptkbp:aimsTo |
align IT services with business goals
|
| gptkbp:category |
business management
IT management |
| gptkbp:enables |
improved service quality
monitoring of IT infrastructure proactive problem resolution visibility into business services |
| gptkbp:focusesOn |
IT services
business processes |
| gptkbp:goal |
reduce downtime
support decision making increase operational efficiency improve business performance |
| https://www.w3.org/2000/01/rdf-schema#label |
Business Service Management
|
| gptkbp:includes |
event management
incident management performance monitoring business impact analysis service level management |
| gptkbp:relatedStandard |
gptkb:ISO/IEC_20000
gptkb:COBIT gptkb:ITIL |
| gptkbp:relatedTo |
gptkb:business_process_outsourcing
IT Service Management |
| gptkbp:usedBy |
large enterprises
IT departments |
| gptkbp:uses |
gptkb:software
analytics dashboards automation tools |
| gptkbp:bfsParent |
gptkb:BSM
|
| gptkbp:bfsLayer |
5
|