Statements (52)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
knowledge management software
|
| gptkbp:availableOn |
add-on license
feature in Service Cloud licenses |
| gptkbp:developedBy |
gptkb:Salesforce
|
| gptkbp:documentation |
https://help.salesforce.com/s/articleView?id=sf.knowledge_home.htm
|
| https://www.w3.org/2000/01/rdf-schema#label |
Salesforce Knowledge
|
| gptkbp:integratesWith |
gptkb:REST_API
gptkb:Salesforce_Lightning_Experience gptkb:Einstein_Search gptkb:Omni-Channel gptkb:Service_Console gptkb:Salesforce_Classic gptkb:Salesforce_Communities Case Management |
| gptkbp:partOf |
gptkb:Salesforce_Service_Cloud
|
| gptkbp:releaseYear |
2010
|
| gptkbp:supports |
gptkb:search_engine
audience targeting multilingual content article versioning approval processes customer self-service knowledge article analytics knowledge article attachments knowledge article feedback knowledge article publishing knowledge article search filters knowledge article translation article types data categories internal knowledge base knowledge article archiving knowledge article expiration knowledge article import/export knowledge article linking to cases knowledge article linking to chats knowledge article linking to communities knowledge article linking to emails knowledge article linking to products knowledge article linking to topics knowledge article linking to web pages knowledge article permissions knowledge article ratings knowledge article reports knowledge article visibility controls knowledge article workflow public knowledge base |
| gptkbp:usedFor |
creating knowledge articles
managing knowledge articles sharing knowledge articles |
| gptkbp:bfsParent |
gptkb:Einstein_Bots
|
| gptkbp:bfsLayer |
7
|