Statements (71)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:military_base
|
| gptkbp:bfsLayer |
4
|
| gptkbp:bfsParent |
gptkb:Salesforce_Performance_Edition
gptkb:Salesforce_Unlimited_Edition |
| gptkbp:allows |
creation of knowledge articles
|
| gptkbp:character_customization |
custom fields
|
| gptkbp:developed_by |
gptkb:Salesforce,_Inc.
|
| gptkbp:enables |
article sharing
article categorization feedback collection on articles |
| gptkbp:enhances |
customer experience
|
| gptkbp:facilitates |
collaboration among users
|
| https://www.w3.org/2000/01/rdf-schema#label |
Salesforce Knowledge
|
| gptkbp:includes |
article versioning
|
| gptkbp:integrates_with |
gptkb:Salesforce_Service_Cloud
|
| gptkbp:is_accessible_by |
gptkb:Salesforce_Lightning_Experience
gptkb:website gptkb:railway_line employees partners |
| gptkbp:is_available_for |
government agencies
non-profit organizations |
| gptkbp:is_available_in |
gptkb:various_languages
multiple regions |
| gptkbp:is_available_on |
gptkb:smartphone
|
| gptkbp:is_compatible_with |
gptkb:Salesforce_Classic
gptkb:Salesforce_Einstein |
| gptkbp:is_designed_for |
businesses of all sizes
|
| gptkbp:is_designed_to |
enhance knowledge retention
|
| gptkbp:is_integrated_with |
gptkb:Salesforce_Communities
gptkb:Salesforce_Marketing_Cloud third-party applications |
| gptkbp:is_part_of |
gptkb:Salesforce_CRM
customer service strategy digital transformation initiatives Salesforce ecosystem |
| gptkbp:is_subject_to |
Salesforce security protocols
|
| gptkbp:is_supported_by |
Salesforce support team
|
| gptkbp:is_used_for |
training purposes
self-service support manage customer inquiries |
| gptkbp:is_used_to |
improve response times
reduce support costs create FA Qs track article performance |
| gptkbp:is_utilized_in |
product documentation
customer support teams field service teams service level agreement compliance internal knowledge sharing |
| gptkbp:offers |
API access
analytics and reporting features content approval workflows |
| gptkbp:provides |
search functionality
user feedback mechanisms user training resources user permissions management content management features search engine optimization features content lifecycle management tools knowledge base management tools |
| gptkbp:requires |
Salesforce license
|
| gptkbp:supports |
rich text formatting
customizable templates content localization content syndication article expiration dates article tagging knowledge article ratings multi-language articles |
| gptkbp:updates |
knowledge managers
|