|
gptkbp:instanceOf
|
chatbot
|
|
gptkbp:canAutomate
|
customer service
FAQ responses
case deflection
lead qualification
|
|
gptkbp:canBeDeployedOn
|
gptkb:Slack
gptkb:WhatsApp
gptkb:Facebook_Messenger
SMS
web chat
|
|
gptkbp:canBeTrainedWith
|
custom intents
|
|
gptkbp:canEscalateTo
|
human agent
|
|
gptkbp:developedBy
|
gptkb:Salesforce
|
|
gptkbp:documentation
|
https://help.salesforce.com/s/articleView?id=sf.bots_service_intro.htm
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Einstein Bots
|
|
gptkbp:integratesWith
|
gptkb:Salesforce_Apex
gptkb:Salesforce_Flow
gptkb:Salesforce_Knowledge
gptkb:Salesforce_Live_Agent
gptkb:Salesforce_CRM
third-party messaging platforms
|
|
gptkbp:launched
|
2017
|
|
gptkbp:offers
|
analytics dashboard
pre-built templates
no-code bot builder
|
|
gptkbp:partOf
|
gptkb:Salesforce_Service_Cloud
|
|
gptkbp:requires
|
Salesforce license
|
|
gptkbp:supports
|
gptkb:REST_API
custom branding
multi-language
session management
GDPR compliance
contextual conversations
customer authentication
data prefill
omnichannel deployment
|
|
gptkbp:uses
|
gptkb:artificial_intelligence
natural language processing
|
|
gptkbp:bfsParent
|
gptkb:Einstein_AI
gptkb:Salesforce_Platform
|
|
gptkbp:bfsLayer
|
6
|