Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:accessibleBy |
gptkb:website
gptkb:Salesforce_Lightning_Experience gptkb:Salesforce_Classic |
| gptkbp:developedBy |
gptkb:Salesforce
|
| gptkbp:feature |
integration with third-party apps
macros workspace management productivity tools split view multi-tab interface customizable layouts utility bar case feed console apps integrated knowledge base omni-channel support quick text |
| https://www.w3.org/2000/01/rdf-schema#label |
Service Console
|
| gptkbp:platform |
gptkb:Salesforce_Service_Cloud
|
| gptkbp:releaseYear |
2012
|
| gptkbp:supports |
collaboration tools
workflow automation account management service contracts custom components contact management service analytics service level agreements telephony integration customer profiles entitlements knowledge articles case escalation case assignment rules case attachments case comments case history tracking case merging case milestones case queues case routing case teams email-to-case live agent chat |
| gptkbp:targetUser |
support teams
customer service agents |
| gptkbp:usedFor |
customer service
case management |
| gptkbp:bfsParent |
gptkb:VMware_ESX
|
| gptkbp:bfsLayer |
7
|