Statements (52)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Customer_service_software
|
| gptkbp:availableOn |
gptkb:cloud_service
|
| gptkbp:certification |
gptkb:Service_Cloud_Consultant
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:Salesforce
|
| gptkbp:features |
gptkb:Einstein_AI
gptkb:Knowledge_base gptkb:Service_Level_Agreements_(SLAs) Workflow automation Multi-language support AI-powered chatbots Field service management Analytics and reporting Case management Community forums Macros Telephony integration AppExchange integrations Automation tools Case escalation Customer feedback management Customer satisfaction surveys Customizable dashboards Knowledge articles Omni-channel routing Self-service portals Service console |
| gptkbp:firstReleased |
2009
|
| gptkbp:integratesWith |
gptkb:Salesforce_Sales_Cloud
gptkb:Salesforce_Marketing_Cloud Third-party applications |
| gptkbp:notableClient |
gptkb:Amazon
gptkb:American_Express gptkb:Coca-Cola gptkb:Toyota |
| gptkbp:partOf |
gptkb:Salesforce_Customer_360
|
| gptkbp:supports |
gptkb:website
Mobile Live chat Phone Social media channels |
| gptkbp:usedFor |
Customer support
Customer engagement Case tracking Help desk operations |
| gptkbp:website |
https://www.salesforce.com/products/service-cloud/overview/
|
| gptkbp:bfsParent |
gptkb:Commerce_Cloud
gptkb:Freshdesk gptkb:Genesys |
| gptkbp:bfsLayer |
6
|
| https://www.w3.org/2000/01/rdf-schema#label |
Salesforce Service Cloud
|