|
gptkbp:instance_of
|
gptkb:Management
|
|
gptkbp:api
|
gptkb:Yes
|
|
gptkbp:competes_with
|
gptkb:Service_Now
gptkb:Freshdesk
gptkb:Zentradi
gptkb:Microsoft_Dynamics_365_Customer_Service
|
|
gptkbp:customization_options
|
gptkb:Yes
|
|
gptkbp:developed_by
|
gptkb:Salesforce
|
|
gptkbp:has_feature
|
Social media integration
Workflow automation
Live chat support
Mobile support
Reporting and dashboards
Field service management
Customer feedback management
Service console
|
|
gptkbp:has_integration_with
|
gptkb:Salesforce_Commerce_Cloud
gptkb:Mule_Soft
gptkb:Slack
gptkb:Google_Workspace
gptkb:Microsoft_Teams
gptkb:Amazon_Connect
gptkb:Salesforce_Community_Cloud
gptkb:tableware
gptkb:Salesforce_Marketing_Cloud
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Salesforce Service Cloud
|
|
gptkbp:integrates_with
|
gptkb:Salesforce_Sales_Cloud
|
|
gptkbp:is_available_on
|
gptkb:cloud_computing
Mobile devices
|
|
gptkbp:is_part_of
|
gptkb:Salesforce_Customer_360
Salesforce ecosystem
|
|
gptkbp:is_popular_among
|
Large enterprises
Small and medium businesses
|
|
gptkbp:is_scalable
|
gptkb:Yes
|
|
gptkbp:is_used_by
|
Customer service teams
|
|
gptkbp:is_used_for
|
Customer satisfaction
Customer engagement
Customer retention
Service optimization
Support ticket management
|
|
gptkbp:is_user_friendly
|
gptkb:Yes
|
|
gptkbp:language_support
|
gptkb:Yes
|
|
gptkbp:offers
|
Case management
Omni-channel support
Self-service portals
Service analytics
Knowledge base management
|
|
gptkbp:primary_function
|
Customer service and support
|
|
gptkbp:release_date
|
gptkb:2013
|
|
gptkbp:security
|
gptkb:Yes
|
|
gptkbp:support
|
24/7 support
|
|
gptkbp:supports
|
Artificial Intelligence (AI) features
|
|
gptkbp:training_programs
|
gptkb:Yes
|
|
gptkbp:bfsParent
|
gptkb:Salesforce_Lightning
gptkb:Salesforce1_mobile_app
|
|
gptkbp:bfsLayer
|
4
|