Statements (53)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Customer service software
|
| gptkbp:availableOn |
gptkb:cloud_service
|
| gptkbp:certification |
gptkb:Service_Cloud_Consultant
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:Salesforce
|
| gptkbp:features |
gptkb:Einstein_AI
gptkb:Service_Level_Agreements_(SLAs) Workflow automation Multi-language support AI-powered chatbots Field service management Knowledge base Analytics and reporting Case management Community forums Macros Telephony integration AppExchange integrations Automation tools Case escalation Customer feedback management Customer satisfaction surveys Customizable dashboards Knowledge articles Omni-channel routing Self-service portals Service console |
| gptkbp:firstReleased |
2009
|
| https://www.w3.org/2000/01/rdf-schema#label |
Salesforce Service Cloud
|
| gptkbp:integratesWith |
gptkb:Salesforce_Sales_Cloud
gptkb:Salesforce_Marketing_Cloud Third-party applications |
| gptkbp:notableClient |
gptkb:Amazon
gptkb:American_Express gptkb:Coca-Cola gptkb:Toyota |
| gptkbp:partOf |
gptkb:Salesforce_Customer_360
|
| gptkbp:supports |
gptkb:website
Mobile Live chat Phone Social media channels |
| gptkbp:usedFor |
Customer support
Customer engagement Case tracking Help desk operations |
| gptkbp:website |
https://www.salesforce.com/products/service-cloud/overview/
|
| gptkbp:bfsParent |
gptkb:Salesforce_Commerce_Cloud
gptkb:Commerce_Cloud gptkb:Freshdesk gptkb:Genesys |
| gptkbp:bfsLayer |
6
|