|
gptkbp:instanceOf
|
gptkb:cloud-based_contact_center_platform
|
|
gptkbp:availableOn
|
multiple countries
|
|
gptkbp:cloudBased
|
public cloud
|
|
gptkbp:competitor
|
gptkb:Amazon_Connect
gptkb:NICE_inContact
gptkb:Five9
|
|
gptkbp:developedBy
|
gptkb:Genesys
|
|
gptkbp:features
|
gptkb:HIPAA
gptkb:GDPR
gptkb:SOC_2
|
|
gptkbp:integratesWith
|
gptkb:Microsoft_Teams
gptkb:Salesforce
gptkb:Slack
gptkb:Zendesk
|
|
gptkbp:launched
|
2015
|
|
gptkbp:offers
|
reporting tools
real-time dashboards
AI-powered features
|
|
gptkbp:parentCompany
|
gptkb:Genesys
|
|
gptkbp:platform
|
SaaS
|
|
gptkbp:provides
|
analytics
API integrations
IVR (Interactive Voice Response)
call routing
workforce optimization
omnichannel customer engagement
|
|
gptkbp:renamed
|
Genesys Cloud
|
|
gptkbp:supports
|
gptkb:social_media_channels
voice channels
chat channels
email channels
|
|
gptkbp:targetMarket
|
businesses
contact centers
|
|
gptkbp:website
|
https://www.genesys.com/cloud
|
|
gptkbp:bfsParent
|
gptkb:Genesys_Cloud_CX
gptkb:Interactive_Intelligence
|
|
gptkbp:bfsLayer
|
7
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
PureCloud
|