PureCloud

GPTKB entity

Statements (38)
Predicate Object
gptkbp:instanceOf cloud-based contact center platform
gptkbp:availableOn multiple countries
gptkbp:cloudBased public cloud
gptkbp:competitor gptkb:Amazon_Connect
gptkb:NICE_inContact
gptkb:Five9
gptkbp:developedBy gptkb:Genesys
gptkbp:features gptkb:HIPAA
gptkb:GDPR
gptkb:SOC_2
https://www.w3.org/2000/01/rdf-schema#label PureCloud
gptkbp:integratesWith gptkb:Microsoft_Teams
gptkb:Salesforce
gptkb:Slack
gptkb:Zendesk
gptkbp:launched 2015
gptkbp:offers reporting tools
real-time dashboards
AI-powered features
gptkbp:parentCompany gptkb:Genesys
gptkbp:platform SaaS
gptkbp:provides analytics
API integrations
IVR (Interactive Voice Response)
call routing
workforce optimization
omnichannel customer engagement
gptkbp:renamed Genesys Cloud
gptkbp:supports voice channels
social media channels
chat channels
email channels
gptkbp:targetMarket businesses
contact centers
gptkbp:website https://www.genesys.com/cloud
gptkbp:bfsParent gptkb:Genesys_Cloud_CX
gptkb:Interactive_Intelligence
gptkbp:bfsLayer 7