Genesys Cloud CX

URI: https://gptkb.org/entity/Genesys_Cloud_CX

GPTKB entity

Statements (139)

Predicate	Object
gptkbp:instanceOf	cloud-based contact center platform
gptkbp:cloudBased	gptkb:Amazon_Web_Services
gptkbp:developedBy	gptkb:Genesys
gptkbp:features	gptkb:artificial_intelligence email chat analytics voice calls API integrations omnichannel routing IVR bot integration self-service workforce engagement social messaging
gptkbp:formerName	gptkb:PureCloud
https://www.w3.org/2000/01/rdf-schema#label	Genesys Cloud CX
gptkbp:integratesWith	gptkb:AWS_AppFlow gptkb:AWS_Cloud9 gptkb:AWS_CloudFormation gptkb:AWS_CloudTrail gptkb:AWS_CodeBuild gptkb:AWS_CodeDeploy gptkb:AWS_CodePipeline gptkb:AWS_Comprehend gptkb:AWS_Control_Tower gptkb:AWS_Elastic_Beanstalk gptkb:AWS_Glue gptkb:AWS_IAM gptkb:AWS_Inspector gptkb:AWS_Lex gptkb:AWS_Lightsail gptkb:AWS_Marketplace gptkb:AWS_Organizations gptkb:AWS_Outposts gptkb:AWS_Polly gptkb:AWS_Rekognition gptkb:AWS_Secrets_Manager gptkb:AWS_Service_Catalog gptkb:AWS_Shield gptkb:AWS_Snowball gptkb:AWS_Step_Functions gptkb:AWS_Transcribe gptkb:AWS_Translate gptkb:AWS_Trusted_Advisor gptkb:AWS_WAF gptkb:AWS_Well-Architected_Tool gptkb:Microsoft_Power_Automate gptkb:AWS_DynamoDB gptkb:AWS_SQS gptkb:Google_Workspace gptkb:Microsoft_Teams gptkb:Okta gptkb:SAP gptkb:Salesforce gptkb:Slack gptkb:Zoom gptkb:AWS_Cost_and_Usage_Report gptkb:AWS_IQ gptkb:AWS_Service_Health_Dashboard gptkb:AWS_Cognito gptkb:AWS_Reserved_Instances gptkb:AWS_Savings_Plans gptkb:AWS_Support gptkb:AWS_Compliance_Center gptkb:AWS_Documentation gptkb:AWS_Encryption_SDK gptkb:AWS_GDPR_Center gptkb:AWS_Professional_Services gptkb:AWS_Solutions_Library gptkb:AWS_Training_and_Certification gptkb:Alvaria gptkb:Google_Dialogflow gptkb:Zoom_Contact_Center gptkb:Google_Cloud gptkb:Oracle gptkb:Tableau gptkb:AWS_CodeCommit gptkb:AWS_CodeStar gptkb:AWS_GuardDuty gptkb:AWS_Security_Hub gptkb:AWS_Systems_Manager gptkb:Amazon_Lex gptkb:NICE_inContact gptkb:Cisco gptkb:ServiceNow gptkb:Twilio gptkb:AWS_Key_Management_Service gptkb:Five9 gptkb:Active_Directory gptkb:Avaya gptkb:Microsoft_Azure gptkb:Mitel gptkb:Power_BI gptkb:RingCentral gptkb:Workday gptkb:Zapier gptkb:Zendesk gptkb:OneLogin gptkb:Calabrio gptkb:Verint gptkb:Zoom_Phone gptkb:AWS_Certificate_Manager gptkb:AWS_CloudWatch gptkb:AWS_Lambda gptkb:AWS_S3 gptkb:AWS_Kinesis gptkb:Ping_Identity gptkb:AWS_X-Ray gptkb:AWS_Service_Quotas gptkb:AWS_Athena gptkb:AWS_Budgets gptkb:AWS_Cost_Explorer gptkb:AWS_Detective gptkb:AWS_EventBridge gptkb:AWS_Firewall_Manager gptkb:AWS_License_Manager gptkb:AWS_Macie gptkb:AWS_OpsWorks gptkb:AWS_QuickSight gptkb:AWS_Redshift gptkb:AWS_Resource_Access_Manager gptkb:AWS_SNS gptkb:AWS_Managed_Services gptkb:AWS_Personal_Health_Dashboard gptkb:AWS_Architecture_Center gptkb:AWS_Artifact gptkb:AWS_Compute_Optimizer gptkb:AWS_Partner_Network AWS Acceptable Use Policy AWS Customer Agreement AWS Data Privacy AWS Data Protection AWS Service Terms
gptkbp:launched	2015
gptkbp:targetUser	customer service teams contact centers
gptkbp:bfsParent	gptkb:Genesys
gptkbp:bfsLayer	6