Statements (54)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud-based contact center service
|
| gptkbp:availableOn |
multiple AWS regions
|
| gptkbp:developedBy |
gptkb:Amazon_Web_Services
|
| https://www.w3.org/2000/01/rdf-schema#label |
Amazon Connect
|
| gptkbp:integratesWith |
gptkb:Amazon_S3
gptkb:Salesforce gptkb:Amazon_Lex gptkb:Amazon_Kinesis gptkb:Amazon_QuickSight gptkb:Zendesk gptkb:AWS_CloudWatch gptkb:AWS_Identity_and_Access_Management gptkb:AWS_Lambda |
| gptkbp:launched |
2017
|
| gptkbp:offers |
voice communication
chat communication |
| gptkbp:priceRange |
pay-as-you-go
|
| gptkbp:provides |
omnichannel cloud contact center
|
| gptkbp:supports |
API access
multi-language support real-time analytics task management call recording third-party integrations case management custom reporting AI-powered chatbots call monitoring call queuing speech analytics workforce management interactive voice response call transcription customer authentication customer profiles automatic call distribution call barging call whispering screen pop agent performance metrics agent routing callback requests contact flows outbound campaigns voice ID |
| gptkbp:usedBy |
enterprises
small businesses public sector organizations |
| gptkbp:usedFor |
customer service
technical support sales support |
| gptkbp:website |
https://aws.amazon.com/connect/
|
| gptkbp:bfsParent |
gptkb:Amazon
|
| gptkbp:bfsLayer |
4
|