Statements (63)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Telecommunications
|
| gptkbp:allows |
customizable contact flows
|
| gptkbp:can_be_used_for |
workforce optimization
|
| gptkbp:developed_by |
gptkb:Amazon_Web_Services
|
| https://www.w3.org/2000/01/rdf-schema#label |
Amazon Connect
|
| gptkbp:integrates_with |
AWS services
|
| gptkbp:is_a |
Cloud-based contact center service
|
| gptkbp:is_accessible_by |
web interface
|
| gptkbp:is_available_in |
multiple languages
multiple regions globally |
| gptkbp:is_available_on |
gptkb:mobile_devices
|
| gptkbp:is_compatible_with |
third-party applications
various telephony systems |
| gptkbp:is_integrated_with |
gptkb:Amazon_Connect_Contact_Lens
gptkb:Amazon_Connect_Wisdom CRM systems |
| gptkbp:is_known_for |
flexibility
ease of use cost-effectiveness |
| gptkbp:is_part_of |
AWS ecosystem
AWS cloud services omnichannel strategies digital transformation initiatives Amazon's customer service strategy |
| gptkbp:is_popular_among |
startups
enterprises |
| gptkbp:is_scalable |
to meet business needs
|
| gptkbp:is_used_by |
businesses of all sizes
contact centers |
| gptkbp:is_used_for |
technical support
remote work solutions customer feedback collection lead generation sales support |
| gptkbp:launch_date |
gptkb:2017
|
| gptkbp:offers |
API access
customizable reporting pay-as-you-go pricing model customer service solutions integration with Amazon Lex integration with Amazon Polly self-service options for customers |
| gptkbp:provides |
customer satisfaction surveys
customer engagement tools agent management tools agent training resources automatic call distribution interactive voice response real-time and historical analytics call recording features call back options |
| gptkbp:supports |
email
speech recognition chat multi-channel communication video calls voice calls AI and machine learning features |
| gptkbp:bfsParent |
gptkb:Amazon_Web_Services
gptkb:AWS gptkb:Amazon gptkb:Amazon.com |
| gptkbp:bfsLayer |
4
|