Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT Service Management Framework
|
| gptkbp:adoptedBy |
Global Enterprises
|
| gptkbp:appliesTo |
IT Service Management
|
| gptkbp:certification |
Yes
|
| gptkbp:developedBy |
UK Government's CCTA
|
| gptkbp:firstPublished |
1989
|
| gptkbp:focusesOn |
Customer Satisfaction
Service Quality |
| gptkbp:frameType |
Best Practice Framework
|
| gptkbp:goal |
Align IT services with business needs
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL Processes
|
| gptkbp:includes |
gptkb:Continual_Service_Improvement
gptkb:Service_Strategy gptkb:Service_Transition Service Design Service Operation |
| gptkbp:influenced |
ITSM Best Practices
|
| gptkbp:influencedBy |
gptkb:ISO/IEC_20000
gptkb:COBIT |
| gptkbp:language |
English
|
| gptkbp:latestReleaseVersion |
gptkb:ITIL_4
|
| gptkbp:originatedIn |
gptkb:United_Kingdom
|
| gptkbp:partOf |
gptkb:ITIL
|
| gptkbp:processor |
gptkb:Continual_Service_Improvement
Knowledge Management Incident Management Event Management Supplier Management Change Management Release Management Access Management Configuration Management Problem Management Service Level Management Capacity Management Demand Management Availability Management Business Relationship Management Financial Management for IT Services IT Service Continuity Management Information Security Management Service Asset Management Service Catalog Management |
| gptkbp:relatedTo |
gptkb:ISO/IEC_20000
|
| gptkbp:standardizedBy |
gptkb:AXELOS
|
| gptkbp:supports |
Service Lifecycle
|
| gptkbp:trainingAvailable |
Yes
|
| gptkbp:usedBy |
IT Organizations
|
| gptkbp:bfsParent |
gptkb:ServiceNow_Customer_Workflows
|
| gptkbp:bfsLayer |
7
|