ServiceNow Customer Workflows
GPTKB entity
Statements (49)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:availableOn |
SaaS
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:ServiceNow
|
| gptkbp:enables |
gptkb:Omnichannel_Engagement
Knowledge Management Case Management Self-Service Portals Automation of Customer Service Processes End-to-End Customer Experiences |
| gptkbp:focusesOn |
gptkb:Financial_Services_Operations
gptkb:Telecommunications_Service_Management Customer Service Management Field Service Management Order Management Connected Operations Healthcare and Life Sciences Service Management |
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow Customer Workflows
|
| gptkbp:integratesWith |
ERP Systems
CRM Systems Third-Party Applications |
| gptkbp:offers |
Workflow Automation
Mobile Access Analytics and Reporting Automation Tools AI-Powered Virtual Agents |
| gptkbp:partOf |
gptkb:ServiceNow_Platform
|
| gptkbp:supports |
gptkb:ITIL_Processes
Customer Data Management Service Level Agreements Customer Feedback Collection Order Fulfillment Case Deflection Case Routing Customer Communications Customer Issue Resolution Customer Journey Mapping Customer Onboarding Customer Satisfaction Measurement Field Service Scheduling Knowledge Base Management Proactive Service |
| gptkbp:usedBy |
Enterprises
Customer Service Teams Field Service Teams Operations Teams |
| gptkbp:website |
https://www.servicenow.com/products/customer-workflows.html
|
| gptkbp:bfsParent |
gptkb:Now_Platform
|
| gptkbp:bfsLayer |
6
|