Service Level Agreements (SLAs)
GPTKB entity
Statements (53)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:business
contractual agreement |
| gptkbp:appliesTo |
IT services
cloud services outsourcing agreements |
| gptkbp:can_be_negotiated_by |
public service
customer |
| gptkbp:defines |
performance metrics
service expectations remedies for non-compliance |
| https://www.w3.org/2000/01/rdf-schema#label |
Service Level Agreements (SLAs)
|
| gptkbp:includes |
support availability
uptime guarantees penalties for breach response time commitments |
| gptkbp:monitors |
service monitoring tools
|
| gptkbp:provides |
governing law
termination conditions maintenance windows reporting requirements security requirements liability limitations escalation procedures service availability service credits disaster recovery procedures service improvement plans audit rights change management procedures confidentiality clauses customer obligations data protection requirements force majeure clauses incident response times key performance indicators (KPIs) problem resolution times provider obligations renewal terms service reporting intervals service request fulfillment times service review meetings user support levels |
| gptkbp:regulates |
contract law
|
| gptkbp:relatedTo |
gptkb:Operational_Level_Agreements_(OLAs)
gptkb:Underpinning_Contracts_(UCs) |
| gptkbp:reviewedBy |
service managers
|
| gptkbp:used_in |
service providers
customers |
| gptkbp:bfsParent |
gptkb:Webex_Edge_Connect
gptkb:Oracle_FastConnect gptkb:Continual_Service_Improvement gptkb:Salesforce_Service_Cloud |
| gptkbp:bfsLayer |
7
|