ServiceNow Problem Management
GPTKB entity
Statements (66)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
ITSM module
|
| gptkbp:accessibleBy |
gptkb:mobile_application
|
| gptkbp:availableOn |
gptkb:cloud_service
|
| gptkbp:category |
IT Service Management
|
| gptkbp:documentation |
docs.servicenow.com
|
| gptkbp:feature |
trend analysis
impact analysis integration with CMDB integration with ServiceNow Agent Workspace integration with ServiceNow Asset Management integration with ServiceNow Automation integration with ServiceNow DevOps integration with ServiceNow Discovery integration with ServiceNow Event Management integration with ServiceNow Flow Designer integration with ServiceNow HR Service Delivery integration with ServiceNow IntegrationHub integration with ServiceNow Mobile App integration with ServiceNow Now Platform integration with ServiceNow Orchestration integration with ServiceNow Performance Analytics integration with ServiceNow Reporting integration with ServiceNow Security Operations integration with ServiceNow Service Catalog integration with ServiceNow Virtual Agent known error database problem SLAs problem analytics problem assignment problem categorization problem closure problem communication problem dashboards problem escalation problem notifications problem prioritization problem record creation problem reporting problem review problem tasks problem workflow automation root cause analysis tools integration with ServiceNow Customer Service Management integration with ServiceNow Predictive Intelligence integration with ServiceNow Project Portfolio Management |
| gptkbp:frequency |
ServiceNow platform releases
|
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow Problem Management
|
| gptkbp:integratesWith |
gptkb:ServiceNow_Change_Management
gptkb:ServiceNow_Incident_Management gptkb:ServiceNow_Knowledge_Management |
| gptkbp:partOf |
gptkb:ServiceNow_IT_Service_Management
|
| gptkbp:provides |
gptkb:ServiceNow
|
| gptkbp:purpose |
manage and resolve IT problems
|
| gptkbp:standardizedBy |
gptkb:ITIL_Problem_Management
|
| gptkbp:supportedBy |
root cause analysis
problem identification problem resolution problem documentation |
| gptkbp:usedBy |
IT operations
business analysts IT managers IT support teams service desk problem managers |
| gptkbp:bfsParent |
gptkb:Now_Platform
|
| gptkbp:bfsLayer |
6
|