ServiceNow IT Service Management
GPTKB entity
Statements (62)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT service management software
|
| gptkbp:availableOn |
SaaS
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:ServiceNow
|
| gptkbp:firstReleased |
2011
|
| gptkbp:hasFeature |
gptkb:knowledge_representation
automation audit trails collaboration tools API access configuration management multi-language support email notifications user surveys role-based access control mobile access compliance management asset discovery reporting and analytics workflow management SLA management customizable dashboards performance analytics service request fulfillment change approval workflows service reporting service health monitoring release tracking incident prioritization problem detection change scheduling service mapping AI-powered virtual agent integration hub service cost tracking service portal |
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow IT Service Management
|
| gptkbp:integratesWith |
third-party applications
|
| gptkbp:offers |
gptkb:Service_Catalog
Configuration Management Database Asset Management Knowledge Management Incident Management Change Management Release Management Problem Management Service Level Management Self-Service Portal Request Management |
| gptkbp:partOf |
gptkb:ServiceNow_Platform
|
| gptkbp:supports |
gptkb:ITIL_framework
|
| gptkbp:usedFor |
managing IT assets
automating IT processes improving IT service delivery tracking IT incidents |
| gptkbp:bfsParent |
gptkb:ServiceNow_Change_Management
gptkb:ServiceNow_Employee_Center gptkb:ServiceNow_Knowledge_Management gptkb:ServiceNow_Operational_Technology_Management gptkb:ServiceNow_Problem_Management gptkb:ServiceNow_Project_Portfolio_Management |
| gptkbp:bfsLayer |
7
|