ITIL Problem Management

URI: https://gptkb.org/entity/ITIL_Problem_Management
GPTKB entity
Statements (48)
Predicate Object
gptkbp:instanceOf gptkb:ITIL_process
gptkbp:aimsTo minimize impact of incidents
prevent incidents
gptkbp:benefit reduced downtime
improved customer satisfaction
lower support costs
gptkbp:category Proactive Problem Management
Reactive Problem Management
gptkbp:describedBy gptkb:ITIL_4
gptkb:ITIL_v3
gptkbp:focusesOn managing problems
gptkbp:includes problem resolution
problem diagnosis
problem detection
problem categorization
problem closure
problem prioritization
known error record creation
problem investigation
problem logging
workaround identification
gptkbp:objective improve service quality
eliminate recurring incidents
reduce impact of incidents
gptkbp:output Workarounds
Known Error Records
Problem Records
Request for Change
gptkbp:partOf ITIL Service Management
gptkbp:relatedStandard gptkb:ISO/IEC_20000
gptkbp:relatedTo Incident Management
Change Management
Capacity Management
Availability Management
Service Continuity Management
gptkbp:role gptkb:Service_Desk
Problem Analyst
Problem Manager
gptkbp:uses error control
trend analysis
Root Cause Analysis
Known Error Database
Problem Records
major problem review
problem control
gptkbp:bfsParent gptkb:ServiceNow_Problem_Management
gptkbp:bfsLayer 7
https://www.w3.org/2000/01/rdf-schema#label ITIL Problem Management