ServiceNow Incident Management
GPTKB entity
Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT service management process
|
| gptkbp:aimsTo |
minimize business impact of incidents
|
| gptkbp:availableOn |
gptkb:cloud_service
|
| gptkbp:enables |
incident resolution
incident prioritization incident categorization incident closure incident logging incident assignment |
| gptkbp:focusesOn |
restoring normal service operation
|
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow Incident Management
|
| gptkbp:integratesWith |
gptkb:ServiceNow_Change_Management
gptkb:ServiceNow_Knowledge_Management gptkb:ServiceNow_Problem_Management |
| gptkbp:ownedBy |
gptkb:ServiceNow,_Inc.
|
| gptkbp:partOf |
gptkb:ServiceNow_platform
|
| gptkbp:provides |
reporting and analytics
self-service portal automated workflows SLA tracking |
| gptkbp:supports |
gptkb:ITIL_framework
audit trails email integration trend analysis performance metrics role-based access control root cause analysis mobile access incident reporting integration with third-party tools incident escalation automated notifications incident communication service level agreements (SLAs) customizable forms configuration management database (CMDB) integration incident categorization by impact and urgency incident history incident linking incident reassignment incident reopening incident status tracking knowledge base linking major incident management multi-channel incident submission operational level agreements (OLAs) |
| gptkbp:usedBy |
end users
IT support teams |
| gptkbp:bfsParent |
gptkb:Now_Platform
|
| gptkbp:bfsLayer |
6
|