|
gptkbp:instance_of
|
gptkb:customer_service
|
|
gptkbp:acquired_by
|
gptkb:Freshworks_Inc.
|
|
gptkbp:analytics
|
yes
|
|
gptkbp:api
|
yes
|
|
gptkbp:assets
|
yes
|
|
gptkbp:available_in
|
multiple languages
|
|
gptkbp:awards
|
G2 Crowd Leader
Capterra Top Performer
Trust Radius Top Rated
|
|
gptkbp:customization_options
|
yes
|
|
gptkbp:developed_by
|
gptkb:Freshworks_Inc.
|
|
gptkbp:features
|
gptkb:knowledge
gptkb:Ticketmaster
collaboration tools
multi-channel support
automation tools
|
|
gptkbp:feedback
|
yes
|
|
gptkbp:feedback_mechanism
|
yes
|
|
gptkbp:has_audit_logs
|
yes
|
|
gptkbp:has_change_management
|
yes
|
|
gptkbp:has_chat_support
|
yes
|
|
gptkbp:has_community
|
yes
|
|
gptkbp:has_configuration_management
|
yes
|
|
gptkbp:has_custom_fields
|
yes
|
|
gptkbp:has_custom_reports
|
yes
|
|
gptkbp:has_customer_portal
|
yes
|
|
gptkbp:has_data_export
|
yes
|
|
gptkbp:has_data_import
|
yes
|
|
gptkbp:has_desktop_app_features
|
yes
|
|
gptkbp:has_documentation
|
yes
|
|
gptkbp:has_email_notifications
|
yes
|
|
gptkbp:has_incident_management
|
yes
|
|
gptkbp:has_integration_with
|
over 100 integrations
|
|
gptkbp:has_knowledge_base_integration
|
yes
|
|
gptkbp:has_knowledge_management
|
yes
|
|
gptkbp:has_mobile_access
|
yes
|
|
gptkbp:has_problem_management
|
yes
|
|
gptkbp:has_release_management
|
yes
|
|
gptkbp:has_reporting_dashboards
|
yes
|
|
gptkbp:has_reporting_tools
|
yes
|
|
gptkbp:has_role
|
yes
|
|
gptkbp:has_role_based_access
|
yes
|
|
gptkbp:has_service_level_agreements
|
yes
|
|
gptkbp:has_slamanagement
|
yes
|
|
gptkbp:has_ticket_prioritization
|
yes
|
|
gptkbp:has_time_tracking
|
yes
|
|
gptkbp:has_web_app_features
|
yes
|
|
gptkbp:headquarters
|
gptkb:San_Bruno,_California
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Freshdesk
|
|
gptkbp:integrates_with
|
gptkb:Zapier
gptkb:Jira
gptkb:Slack
gptkb:Salesforce
|
|
gptkbp:is_used_by
|
small businesses
large corporations
medium enterprises
|
|
gptkbp:mobile_app
|
yes
|
|
gptkbp:notifications
|
yes
|
|
gptkbp:offers
|
free trial
|
|
gptkbp:performance
|
yes
|
|
gptkbp:platform
|
cloud-based
|
|
gptkbp:release_date
|
gptkb:2010
|
|
gptkbp:revenue
|
subscription-based
|
|
gptkbp:social_media
|
yes
|
|
gptkbp:support
|
24/7 support
|
|
gptkbp:supports
|
gptkb:Telecommunications
email
social media
chat
|
|
gptkbp:tutorials
|
yes
|
|
gptkbp:user
|
yes
|
|
gptkbp:user_base
|
over 150,000 customers
|
|
gptkbp:website
|
www.freshdesk.com
|
|
gptkbp:bfsParent
|
gptkb:Retail
gptkb:Microsoft_Teams
gptkb:Miro
|
|
gptkbp:bfsLayer
|
4
|