Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:deployment |
gptkb:cloud_service
hybrid on-premises |
| gptkbp:enables |
gptkb:ticket_office
knowledge management workflow automation service catalog |
| gptkbp:example |
gptkb:SysAid
gptkb:ServiceNow gptkb:BMC_Remedy gptkb:Cherwell gptkb:Ivanti gptkb:Freshservice gptkb:Jira_Service_Management ManageEngine ServiceDesk Plus TOPdesk |
| gptkbp:feature |
gptkb:website
automation integration audit trails multi-language support notifications role-based access control customization mobile access API support |
| https://www.w3.org/2000/01/rdf-schema#label |
ITSM tool
|
| gptkbp:integratesWith |
gptkb:CMDB
email systems monitoring tools chat platforms |
| gptkbp:provides |
analytics
reporting SLA management self-service portal |
| gptkbp:standardizedBy |
gptkb:ISO/IEC_20000
gptkb:ITIL |
| gptkbp:supportedBy |
asset management
configuration management incident management change management problem management service request management |
| gptkbp:targetUser |
end users
IT departments service desk teams |
| gptkbp:usedFor |
IT service management
|
| gptkbp:bfsParent |
gptkb:ServiceNow_Change_Management
|
| gptkbp:bfsLayer |
7
|