Statements (93)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:developedBy |
gptkb:Atlassian
|
| gptkbp:firstReleased |
2013
|
| gptkbp:formerName |
gptkb:Jira_Service_Desk
|
| gptkbp:genre |
IT service management
service desk |
| gptkbp:hasFeature |
gptkb:mobile_application
gptkb:CMDB_(Configuration_Management_Database) asset management real-time collaboration API access audit logs email integration multi-language support integration with analytics tools integration with automation tools integration with monitoring tools integration with project management tools integration with security tools third-party integrations custom branding role-based access control custom fields reporting and analytics queue management user management role-based permissions SLA management customizable dashboards customizable workflows form builder self-service portal integration with cloud services service catalog customer satisfaction surveys integration with DevOps tools incident escalation service level agreements integration with HR systems custom notifications approval workflows automation rules customer notifications change approval workflows customer portal ITIL certified processes automation templates automation with no-code/low-code change calendar change risk assessment customer feedback collection incident communication incident postmortems incident swarming incident timeline integration with Atlassian Marketplace integration with asset management tools integration with chat tools integration with email systems integration with identity providers knowledge base integration knowledge base search multi-project support on-call management request types service desk reporting service health monitoring service request approvals service request automation service request prioritization |
| https://www.w3.org/2000/01/rdf-schema#label |
Jira Service Management
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Slack gptkb:Confluence gptkb:Jira_Software gptkb:Opsgenie |
| gptkbp:license |
proprietary
|
| gptkbp:partOf |
Jira family
|
| gptkbp:platform |
gptkb:cloud_service
gptkb:server web-based |
| gptkbp:supports |
incident management
change management problem management request management |
| gptkbp:usedFor |
customer support
workflow automation ITSM service request tracking |
| gptkbp:website |
https://www.atlassian.com/software/jira/service-management
|
| gptkbp:bfsParent |
gptkb:Jira
gptkb:JIRA |
| gptkbp:bfsLayer |
6
|