Properties (55)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
software
|
| gptkbp:availableIn |
server
cloud data center |
| gptkbp:customizationOptions |
yes
|
| gptkbp:developedBy |
gptkb:Atlassian
|
| gptkbp:has |
notifications
permissions roles service level agreements workflows customer satisfaction surveys custom fields mobile notifications user roles and permissions integration with third-party apps dashboard customization issue types API_access |
| https://www.w3.org/2000/01/rdf-schema#label |
Jira Service Management
|
| gptkbp:integratesWith |
Bitbucket
Confluence |
| gptkbp:isAvailableIn |
multiple languages
|
| gptkbp:isCompatibleWith |
gptkb:Opsgenie
gptkb:Jira_Software gptkb:Jira_Align Trello Statuspage |
| gptkbp:isPartOf |
Atlassian_suite
|
| gptkbp:isUsedBy |
IT teams
support teams operations teams HR teams |
| gptkbp:isUsedFor |
customer service
IT operations HR service delivery facilities_management |
| gptkbp:offers |
change management
incident management problem management service request management |
| gptkbp:provides |
self-service portal
knowledge base integration |
| gptkbp:releaseDate |
2020
|
| gptkbp:supports |
Agile methodologies
multi-channel support reporting and analytics SLA management automation rules chat requests email requests phone requests |
| gptkbp:type |
IT service management software
|
| gptkbp:userInterface |
mobile app
web-based |