Statements (47)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:REST_API
|
| gptkbp:access |
gptkb:OAuth
Basic Auth API key |
| gptkbp:category |
ITSM API
Telecom API |
| gptkbp:enables |
ticket creation
ticket assignment ticket closure ticket escalation ticket status retrieval ticket update |
| gptkbp:feature |
analytics
reporting add comments audit logs webhooks role-based access control custom fields SLA management attach files bulk ticket operations notification triggers search tickets set ticket category set ticket priority |
| gptkbp:format |
gptkb:JSON
XML |
| https://www.w3.org/2000/01/rdf-schema#label |
Trouble Ticket APIs
|
| gptkbp:integratesWith |
gptkb:ServiceNow
gptkb:Zendesk gptkb:BMC_Remedy gptkb:Jira_Service_Management gptkb:Salesforce_Service_Cloud |
| gptkbp:standardizedBy |
gptkb:OpenAPI_Initiative
gptkb:TM_Forum |
| gptkbp:supports |
incident management
change management problem management |
| gptkbp:supportsProtocol |
gptkb:REST
gptkb:SOAP gptkb:GraphQL |
| gptkbp:usedFor |
managing trouble tickets
|
| gptkbp:usedIn |
telecommunications
IT service management |
| gptkbp:bfsParent |
gptkb:TM_Forum_APIs
|
| gptkbp:bfsLayer |
7
|