Statements (32)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:category |
IT Service Management
|
| gptkbp:deployment |
gptkb:cloud_service
on-premises |
| gptkbp:example |
gptkb:ServiceNow
gptkb:Zendesk gptkb:BMC_Helix gptkb:Freshservice gptkb:Jira_Service_Management ManageEngine ServiceDesk Plus |
| gptkbp:feature |
gptkb:knowledge_representation
gptkb:ticket_office automation reporting and analytics SLA management multi-channel support self-service portal asset management integration |
| https://www.w3.org/2000/01/rdf-schema#label |
Service Desk Software
|
| gptkbp:purpose |
handle service requests
manage IT service requests manage change requests track incidents |
| gptkbp:relatedTo |
Asset Management Software
Change Management Software Help Desk Software Incident Management Software |
| gptkbp:standardizedBy |
gptkb:ITIL
|
| gptkbp:targetUser |
end users
IT support teams |
| gptkbp:bfsParent |
gptkb:CMDB_(Configuration_Management_Database)
|
| gptkbp:bfsLayer |
8
|