ServiceNow knowledge management
GPTKB entity
Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
knowledge management software module
|
| gptkbp:enables |
multi-language support
self-service support knowledge reuse knowledge article attachments knowledge article notifications knowledge article subscriptions knowledge analytics organizational knowledge sharing |
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow knowledge management
|
| gptkbp:integratesWith |
gptkb:ServiceNow_Incident_Management
gptkb:ServiceNow_Service_Catalog gptkb:ServiceNow_Virtual_Agent gptkb:ServiceNow_Case_Management |
| gptkbp:ownedBy |
gptkb:ServiceNow_Inc.
|
| gptkbp:partOf |
gptkb:ServiceNow_platform
|
| gptkbp:provides |
gptkb:knowledge_representation
|
| gptkbp:supports |
user access control
article versioning knowledge search article approval workflows knowledge article audience targeting knowledge article linking knowledge article reporting knowledge article search filters knowledge article translation knowledge article workflow automation knowledge article archiving knowledge article expiration knowledge article import/export knowledge article permissions knowledge article ratings article creation article feedback article publishing article review knowledge article comments knowledge article dashboards knowledge article history knowledge article localization knowledge article ownership knowledge article relevancy ranking knowledge article tags knowledge article templates knowledge categorization |
| gptkbp:usedBy |
end users
IT departments customer service teams HR departments |
| gptkbp:bfsParent |
gptkb:ServiceNow_Service_Portal
|
| gptkbp:bfsLayer |
7
|