Statements (97)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
case management software
|
| gptkbp:developedBy |
gptkb:ServiceNow
|
| gptkbp:feature |
audit trails
collaboration tools API access multi-language support task management workflow automation integration with email performance metrics role-based access control root cause analysis mobile access compliance management data export custom fields real-time updates AI-powered recommendations omnichannel support reporting and analytics privacy controls SLA management customizable dashboards self-service portal customer satisfaction surveys integration with external systems case assignment automated notifications knowledge base integration customer communication tracking case categorization case history case escalation case assignment rules case attachments case comments case merging case routing integration with chat case status tracking case prioritization case closure case SLA breach alerts case SLA monitoring case SLA reporting case access permissions case activity logs case analytics case approval workflows case audit logs case closure confirmation case compliance tracking case customer communication history case dashboards case data encryption case dependencies case document management case escalation matrix case escalation notifications case escalation rules case feedback collection case filtering case linking case notifications case notifications to stakeholders case ownership transfer case performance dashboards case process automation case reassignment case reopening case reporting case resolution SLAs case resolution documentation case resolution tracking case root cause documentation case search case sorting case splitting case tagging case team collaboration case templates case time tracking case trend analysis case workflow customization case workload balancing integration with phone systems |
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow Case Management
|
| gptkbp:integratesWith |
gptkb:ServiceNow_Incident_Management
gptkb:ServiceNow_Knowledge_Management gptkb:ServiceNow_Customer_Service_Management |
| gptkbp:partOf |
gptkb:ServiceNow_platform
|
| gptkbp:usedFor |
automating workflows
improving service delivery managing cases tracking customer issues |
| gptkbp:bfsParent |
gptkb:ServiceNow_AI_Search
|
| gptkbp:bfsLayer |
7
|