Statements (29)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
chatbot
|
| gptkbp:availableOn |
gptkb:cloud_service
|
| gptkbp:category |
gptkb:software
chatbot build automation tool |
| gptkbp:developedBy |
gptkb:ServiceNow
|
| gptkbp:documentation |
https://docs.servicenow.com/bundle/utah-virtual-agent/page/administer/virtual-agent/concept/virtual-agent.html
|
| gptkbp:feature |
multi-language support
analytics and reporting customizable conversation flows AI-powered responses handoff to live agent integration with ServiceNow workflows pre-built conversation topics |
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow Virtual Agent
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Slack gptkb:Facebook_Workplace gptkb:Web_Chat |
| gptkbp:platform |
gptkb:ServiceNow_Platform
|
| gptkbp:releaseYear |
2018
|
| gptkbp:supports |
natural language processing
multi-channel communication |
| gptkbp:usedFor |
customer service
IT service management HR service delivery automated conversations |
| gptkbp:bfsParent |
gptkb:Now_Platform
|
| gptkbp:bfsLayer |
6
|