ServiceNow IT Service Management suite
GPTKB entity
Statements (52)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT service management software suite
|
| gptkbp:deployment |
Cloud-based
|
| gptkbp:developedBy |
gptkb:ServiceNow
|
| gptkbp:hasFeature |
gptkb:Service_Level_Agreements_(SLAs)
Mobile app API access Workflow automation Collaboration tools Dashboards Multi-language support Notifications Role-based access control Release planning Audit trails Performance Analytics License management Service request fulfillment Root cause analysis Task Management Knowledge Base Asset discovery Service mapping Customizable forms IntegrationHub Predictive Intelligence Service Portal Virtual Agent Change calendar End-user self-service Escalation management |
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow IT Service Management suite
|
| gptkbp:integratesWith |
Third-party applications
|
| gptkbp:platform |
gptkb:ITIL
|
| gptkbp:provides |
gptkb:Service_Catalog
Asset Management Knowledge Management Incident Management Reporting and Analytics Change Management Release Management Mobile Access Problem Management Service Level Management Self-Service Portal Request Management Configuration Management Database (CMDB) |
| gptkbp:usedBy |
Enterprises
|
| gptkbp:usedFor |
Automating IT service processes
Enhancing IT support efficiency Improving IT service delivery |
| gptkbp:bfsParent |
gptkb:ServiceNow_Asset_Management
|
| gptkbp:bfsLayer |
7
|