Statements (67)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Financial_Services_Company
|
| gptkbp:availableIn |
Cloud
|
| gptkbp:developedBy |
gptkb:ServiceNow_Inc.
|
| gptkbp:features |
gptkb:Configuration_Management_Database_(CMDB)
Change Management Incident Management Service Catalog Knowledge_Management Problem_Management |
| gptkbp:has |
Asset management
Collaboration tools User-friendly interface Community forums Performance analytics Multi-language support Customizable workflows Documentation and support Role-based access control Service level agreements (SLAs) User feedback mechanisms Knowledge base articles User satisfaction surveys User training resources Data import/export capabilities Incident prioritization User role management Service performance dashboards Incident escalation procedures Incident response automation Performance metrics tracking Service request fulfillment Service request tracking Custom reporting tools Change calendar Integration with monitoring tools Change request management Integration with HR systems Service continuity management Change impact analysis Service desk capabilities Change approval workflows Root cause analysis tools Change management dashboards Audit and compliance features Incident resolution tracking Integration with IT asset management Knowledge sharing features Problem management workflows Problem resolution workflows Service level reporting Service mapping API_access Integration_with_CRM_systems Task_management |
| https://www.w3.org/2000/01/rdf-schema#label |
ServiceNow ITSM
|
| gptkbp:integratesWith |
Third-party applications
|
| gptkbp:offers |
Mobile access
Automation capabilities Virtual agent capabilities Integration_with_DevOps_tools |
| gptkbp:provides |
Reporting and analytics
Self-service portal |
| gptkbp:released |
2012
|
| gptkbp:supports |
ITIL best practices
|
| gptkbp:usedBy |
Enterprises
IT departments Service providers |