ServiceNow Customer Service Management

URI: https://gptkb.org/entity/ServiceNow_Customer_Service_Management
GPTKB entity
Statements (36)
Predicate Object
gptkbp:instanceOf gptkb:software
gptkbp:category Customer Service Management
IT Service Management
gptkbp:cloudBased true
gptkbp:deployment SaaS
gptkbp:developedBy gptkb:ServiceNow
gptkbp:features knowledge management
workflow automation
case management
omnichannel support
service analytics
self-service portal
customer data management
AI-powered virtual agents
https://www.w3.org/2000/01/rdf-schema#label ServiceNow Customer Service Management
gptkbp:integratesWith gptkb:Microsoft_Teams
gptkb:SAP
gptkb:Salesforce
gptkb:Slack
gptkbp:license proprietary
gptkbp:platform gptkb:ServiceNow_Platform
gptkbp:releaseYear 2016
gptkbp:targetUser gptkb:business_process_outsourcing
customer service teams
IT support teams
gptkbp:usedFor streamlining workflows
improving customer experience
automating service requests
resolving customer issues
gptkbp:website https://www.servicenow.com/products/customer-service-management.html
gptkbp:bfsParent gptkb:ServiceNow_App_Engine
gptkb:ServiceNow_Creator_Workflows
gptkb:ServiceNow_Field_Service_Management
gptkb:ServiceNow_Knowledge_Management
gptkb:ServiceNow_Performance_Analytics
gptkbp:bfsLayer 7