Statements (23)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT Service Management Process
|
| gptkbp:component |
IT Service Management
Service Level Management |
| gptkbp:goal |
Increase customer satisfaction
Meet agreed service levels |
| https://www.w3.org/2000/01/rdf-schema#label |
SLA Management
|
| gptkbp:involves |
Defining SLAs
Improving SLAs Monitoring SLAs Reporting on SLAs Reviewing SLAs |
| gptkbp:purpose |
Ensure compliance with SLAs
Monitor service performance |
| gptkbp:relatedTo |
gptkb:ITIL
gptkb:Service_Level_Agreement |
| gptkbp:supportedBy |
Automation Tools
Reporting Tools SLA Monitoring Tools |
| gptkbp:usedBy |
gptkb:Managed_Service_Providers
Enterprises IT Service Providers |
| gptkbp:bfsParent |
gptkb:Automated_Ticketing_System
|
| gptkbp:bfsLayer |
6
|