Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Smart Contract
|
| gptkbp:abbreviation |
gptkb:SLA
|
| gptkbp:defines |
performance metrics
reporting requirements remedies for breach service standards responsibilities of parties |
| https://www.w3.org/2000/01/rdf-schema#label |
Service Level Agreement
|
| gptkbp:mayInclude |
penalties
exclusions uptime guarantees response time escalation procedures resolution time service credits |
| gptkbp:partOf |
gptkb:Master_Service_Agreement
|
| gptkbp:purpose |
manage risk
define expectations ensure quality of service provide accountability |
| gptkbp:relatedTo |
public service
contract law customer |
| gptkbp:usedIn |
information technology
telecommunications outsourcing |
| gptkbp:bfsParent |
gptkb:telecommunications_company
|
| gptkbp:bfsLayer |
5
|