Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:feature |
gptkb:GDPR_Compliance
gptkb:SLA_Management gptkb:Service_Catalog Knowledge Management Custom Fields Custom Workflows Email Integration Reporting and Analytics Time Tracking User Authentication Role-based Access Control Collaboration Tools Mobile Access Data Export Multi-language Support Audit Logs Custom Branding API Integration Attachment Support Automated Notifications Automated Responses Automatic Ticket Assignment Bulk Ticket Actions Calendar Integration Cloud-based Deployment Customer Feedback Collection Customer Portal Customizable Templates Integration with CRM Integration with Chatbots Integration with ITSM Tools Internal Notes Knowledge Base Integration Multi-channel Support On-premises Deployment Priority Management Queue Management Self-Service Portal Spam Filtering Survey Integration Tagging and Categorization Third-party App Integration Ticket Escalation |
| https://www.w3.org/2000/01/rdf-schema#label |
Automated Ticketing System
|
| gptkbp:usedFor |
Customer Support
Help Desk Automation Issue Tracking Ticket Management |
| gptkbp:bfsParent |
gptkb:ATS
|
| gptkbp:bfsLayer |
5
|