Statements (28)
| Predicate | Object | 
|---|---|
| gptkbp:instanceOf | gptkb:service_quality_assessment_model | 
| gptkbp:appliesTo | banking education healthcare hospitality | 
| gptkbp:assesses | gap between customer expectations and perceptions | 
| gptkbp:basisFor | gap analysis | 
| gptkbp:criticizedFor | gptkb:cultural_bias dimensional instability | 
| gptkbp:developedBy | gptkb:Leonard_Berry gptkb:A._Parasuraman gptkb:Valarie_Zeithaml | 
| gptkbp:dimensions | empathy reliability assurance responsiveness tangibles | 
| gptkbp:fullName | gptkb:Service_Quality_Model | 
| gptkbp:introducedIn | 1985 | 
| gptkbp:measures | service quality | 
| gptkbp:publishedIn | gptkb:Journal_of_Retailing | 
| gptkbp:relatedTo | gptkb:RATER_model gptkb:service_quality_gap_model | 
| gptkbp:usedIn | marketing service management | 
| gptkbp:bfsParent | gptkb:Leonard_Berry | 
| gptkbp:bfsLayer | 6 | 
| https://www.w3.org/2000/01/rdf-schema#label | SERVQUAL model |