Statements (22)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
service quality framework
|
| gptkbp:appliesTo |
education sector
healthcare industry hospitality industry banking industry |
| gptkbp:component |
Assurance
Empathy Reliability Responsiveness Tangibles |
| gptkbp:developedBy |
gptkb:Leonard_Berry
gptkb:A._Parasuraman gptkb:Valarie_Zeithaml |
| gptkbp:focusesOn |
customer perceptions
|
| https://www.w3.org/2000/01/rdf-schema#label |
RATER model
|
| gptkbp:introducedIn |
1988
|
| gptkbp:originatedIn |
gptkb:SERVQUAL_model
|
| gptkbp:publishedIn |
gptkb:Journal_of_Retailing
|
| gptkbp:purpose |
measure service quality
|
| gptkbp:usedIn |
service quality assessment
|
| gptkbp:bfsParent |
gptkb:SERVQUAL_model
|
| gptkbp:bfsLayer |
7
|