Statements (22)
| Predicate | Object | 
|---|---|
| gptkbp:instanceOf | gptkb:service_quality_framework | 
| gptkbp:appliesTo | education sector healthcare industry hospitality industry banking industry | 
| gptkbp:component | Assurance Empathy Reliability Responsiveness Tangibles | 
| gptkbp:developedBy | gptkb:Leonard_Berry gptkb:A._Parasuraman gptkb:Valarie_Zeithaml | 
| gptkbp:focusesOn | customer perceptions | 
| gptkbp:introducedIn | 1988 | 
| gptkbp:originatedIn | gptkb:SERVQUAL_model | 
| gptkbp:publishedIn | gptkb:Journal_of_Retailing | 
| gptkbp:purpose | measure service quality | 
| gptkbp:usedIn | service quality assessment | 
| gptkbp:bfsParent | gptkb:SERVQUAL_model | 
| gptkbp:bfsLayer | 7 | 
| https://www.w3.org/2000/01/rdf-schema#label | RATER model |