Statements (21)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:person
|
| gptkbp:almaMater |
gptkb:University_of_Maryland
gptkb:University_of_Massachusetts |
| gptkbp:awardReceived |
gptkb:American_Marketing_Association_Fellow
gptkb:AMA_Irwin/McGraw-Hill_Distinguished_Marketing_Educator_Award gptkb:Paul_D._Converse_Award |
| gptkbp:coauthor |
gptkb:A._Parasuraman
Leonard L. Berry |
| gptkbp:employer |
gptkb:University_of_North_Carolina_at_Chapel_Hill
|
| gptkbp:field |
marketing
|
| gptkbp:knownFor |
gptkb:SERVQUAL_model
services marketing |
| gptkbp:nationality |
gptkb:American
|
| gptkbp:notableWork |
Services Marketing: Integrating Customer Focus Across the Firm
Delivering Quality Service: Balancing Customer Perceptions and Expectations |
| gptkbp:occupation |
gptkb:author
gptkb:academic |
| gptkbp:position |
David S. Van Pelt Family Distinguished Professor
|
| gptkbp:bfsParent |
gptkb:SERVQUAL_model
|
| gptkbp:bfsLayer |
7
|
| http://www.w3.org/2000/01/rdf-schema#label |
Valarie Zeithaml
|