Statements (19)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:person
|
| gptkbp:awardReceived |
Journal of Service Research Best Article Award
American Marketing Association's Distinguished Marketing Educator Award |
| gptkbp:coauthor |
gptkb:Leonard_Berry
gptkb:Valarie_Zeithaml |
| gptkbp:education |
gptkb:Indiana_University
Institute of National Importance |
| gptkbp:employer |
gptkb:University_of_Miami
|
| gptkbp:field |
marketing
service quality |
| https://www.w3.org/2000/01/rdf-schema#label |
A. Parasuraman
|
| gptkbp:knownFor |
gptkb:SERVQUAL_model
|
| gptkbp:nationality |
gptkb:Indian
|
| gptkbp:notableWork |
SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
|
| gptkbp:occupation |
gptkb:academic
author |
| gptkbp:position |
gptkb:professor
|
| gptkbp:bfsParent |
gptkb:Journal_of_Business_Research
|
| gptkbp:bfsLayer |
6
|