Statements (34)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:cloud_service
|
| gptkbp:availableOn |
2018
|
| gptkbp:category |
Cloud Computing
Customer Relationship Management Enterprise Software |
| gptkbp:cloudBased |
SaaS
|
| gptkbp:developedBy |
gptkb:SAP
|
| gptkbp:formerName |
SAP Hybris Service Cloud
|
| https://www.w3.org/2000/01/rdf-schema#label |
SAP Service Cloud
|
| gptkbp:integratesWith |
gptkb:SAP_Commerce_Cloud
gptkb:SAP_Sales_Cloud gptkb:SAP_S/4HANA gptkb:SAP_Marketing_Cloud third-party applications |
| gptkbp:offers |
case management
omnichannel support field service management service analytics customer service management |
| gptkbp:partOf |
gptkb:SAP_Customer_Experience
|
| gptkbp:supports |
knowledge management
workflow automation AI-powered chatbots service level agreements customer self-service |
| gptkbp:targetAudience |
businesses
|
| gptkbp:usedFor |
customer support
customer engagement service operations |
| gptkbp:website |
https://www.sap.com/products/service-cloud.html
|
| gptkbp:bfsParent |
gptkb:SAP_C/4HANA
gptkb:SAP_Customer_Experience gptkb:SAP_Contact_Center |
| gptkbp:bfsLayer |
7
|