Statements (138)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Software_as_a_Service_(Saa_S)
gptkb:cloud_services |
| gptkbp:automated |
Service Processes
|
| gptkbp:available_on |
Subscription Model
|
| gptkbp:competes_with |
gptkb:Salesforce_Service_Cloud
|
| gptkbp:customization_options |
User Interfaces
|
| gptkbp:developed_by |
gptkb:SAP_SE
|
| gptkbp:enables |
Ticket Management
case management customer feedback collection service analytics customer satisfaction tracking service process improvement |
| gptkbp:enhances |
Customer Experience
customer engagement |
| gptkbp:facilitates |
Customer Engagement
collaboration among teams |
| gptkbp:features |
gptkb:knowledge
knowledge management |
| https://www.w3.org/2000/01/rdf-schema#label |
SAP Service Cloud
|
| gptkbp:includes |
Analytics and Reporting
automation features Chatbot Functionality service ticketing system |
| gptkbp:integrates_with |
gptkb:SAP_CRM
|
| gptkbp:is_a_tool_for |
gptkb:collaboration
|
| gptkbp:is_accessible_by |
gptkb:mobile_devices
gptkb:web_browser |
| gptkbp:is_available_for |
various industries
Trial Period |
| gptkbp:is_available_in |
multiple languages
Multiple Regions |
| gptkbp:is_available_on |
gptkb:cloud_computing
gptkb:cloud_services |
| gptkbp:is_compatible_with |
gptkb:mobile_devices
gptkb:SAP_ERP APIs Cloud Infrastructure CRM systems third-party applications |
| gptkbp:is_designed_for |
Customer Support Teams
enhancing customer experience service-oriented businesses |
| gptkbp:is_designed_to |
Enhance Productivity
improve service efficiency Improve Service Efficiency |
| gptkbp:is_integrated_with |
gptkb:SAP_Marketing_Cloud
gptkb:SAP_Commerce_Cloud gptkb:SAP_Analytics_Cloud gptkb:SAP_S/4_HANA Social Media Platforms Third-party Applications |
| gptkbp:is_known_for |
Scalability
User-friendly Interface Robust Security Features Comprehensive Features |
| gptkbp:is_optimized_for |
Customer Satisfaction
|
| gptkbp:is_part_of |
gptkb:SAP's_Customer_Engagement_Solutions
gptkb:SAP's_Digital_Experience_Solutions gptkb:SAP_Business_Technology_Platform gptkb:SAP_Customer_Experience_suite gptkb:SAP_Customer_Experience_Suite Digital Transformation Strategies digital transformation initiatives SAP's cloud offerings SAP's Cloud Offerings |
| gptkbp:is_recognized_for |
Innovative Solutions
Customer-centric Approach |
| gptkbp:is_scalable |
Growing Businesses
growing enterprises |
| gptkbp:is_targeted_at |
Enterprises
|
| gptkbp:is_used_by |
Businesses
businesses globally |
| gptkbp:is_used_for |
incident management
service desk operations customer support optimization |
| gptkbp:is_used_in |
Various Industries
|
| gptkbp:is_used_to |
Manage Customer Queries
|
| gptkbp:is_utilized_by |
Service Providers
customer support teams Support Agents IT service management teams Customer Support Departments |
| gptkbp:is_utilized_for |
Service Delivery
Service Recovery Service Innovation Service Optimization |
| gptkbp:language_support |
Multiple Languages
|
| gptkbp:offers |
Performance Metrics
Knowledge Management API access customizable workflows training resources customer insights mobile access customer service dashboards Omni-channel support service continuity planning Customer Feedback Tools omnichannel support customer service analytics Service Personalization service automation tools |
| gptkbp:provides |
Customer Insights
Real-time Insights Service Level Agreements real-time data access analytics and reporting tools customer service training service request management customer journey mapping service performance metrics Customer Service Solutions service quality assurance customer service solutions service level agreement management Service Analytics service performance analysis Service Automation Tools |
| gptkbp:provides_access_to |
Self-Service Portals
|
| gptkbp:provides_support_for |
Remote Work
|
| gptkbp:supports |
Incident Management
customer relationship management Multi-channel Communication remote work capabilities data privacy compliance multi-channel communication knowledge base creation self-service portals Field Service Management integration with social media service level reporting |
| gptkbp:track |
Customer Interactions
|
| gptkbp:utilizes |
gptkb:Artificial_Intelligence
AI and machine learning |
| gptkbp:bfsParent |
gptkb:SAP
gptkb:SAP_Commerce_Cloud |
| gptkbp:bfsLayer |
4
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