Statements (27)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:deployment |
gptkb:cloud_service
on-premise |
| gptkbp:developedBy |
gptkb:SAP_SE
|
| gptkbp:features |
call recording
workforce management real-time reporting interactive voice response agent scripting automatic call distribution quality monitoring |
| gptkbp:formerName |
gptkb:SAP_BCM
|
| gptkbp:hasChannel |
gptkb:media
voice chat SMS |
| https://www.w3.org/2000/01/rdf-schema#label |
SAP Contact Center
|
| gptkbp:integratesWith |
gptkb:SAP_CRM
gptkb:SAP_S/4HANA gptkb:SAP_Service_Cloud |
| gptkbp:provides |
omnichannel customer service
|
| gptkbp:targetUser |
contact centers
customer service organizations |
| gptkbp:website |
https://www.sap.com/products/contact-center.html
|
| gptkbp:bfsParent |
gptkb:Genesys
|
| gptkbp:bfsLayer |
6
|