Statements (24)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:acquiredBy |
gptkb:SAP_SE
|
| gptkbp:deployment |
on-premise
|
| gptkbp:developedBy |
gptkb:SAP_SE
Wicom Communications |
| gptkbp:discontinued |
true
|
| gptkbp:fullName |
SAP Business Communications Management
|
| https://www.w3.org/2000/01/rdf-schema#label |
SAP BCM
|
| gptkbp:industry |
gptkb:business
call centers customer service |
| gptkbp:integratesWith |
gptkb:SAP_CRM
gptkb:SAP_ERP |
| gptkbp:releaseYear |
2008
|
| gptkbp:replacedBy |
SAP Contact Center 365
|
| gptkbp:supports |
voice communication
social media channels email communication chat communication SMS communication |
| gptkbp:usedFor |
contact center management
multichannel communications |
| gptkbp:bfsParent |
gptkb:SAP_Contact_Center
|
| gptkbp:bfsLayer |
7
|