SAP's Customer Engagement Solutions
GPTKB entity
Statements (80)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Management
|
| gptkbp:aims_to |
enhance customer experience
|
| gptkbp:developed_by |
gptkb:SAP_SE
|
| gptkbp:enables |
customer loyalty programs
customer relationship management real-time communication customer feedback collection sales forecasting lead management collaboration across teams targeted marketing campaigns customer-centric strategies customer engagement analysis data integration across platforms customer engagement optimization customer relationship building |
| gptkbp:enhances |
sales productivity
|
| gptkbp:facilitates |
customer service excellence
data-driven decision making customer segmentation cross-selling opportunities customer engagement strategies customer retention strategies customer onboarding customer engagement initiatives customer insights sharing |
| https://www.w3.org/2000/01/rdf-schema#label |
SAP's Customer Engagement Solutions
|
| gptkbp:includes |
gptkb:SAP_Marketing_Cloud
gptkb:SAP_Customer_Data_Cloud gptkb:SAP_Commerce_Cloud gptkb:SAP_Service_Cloud gptkb:SAP_Analytics_Cloud gptkb:SAP_Field_Service_Management gptkb:SAP_Sales_Cloud SAP Cloud Platform |
| gptkbp:integrates_with |
gptkb:SAP_S/4_HANA
|
| gptkbp:offers |
performance metrics
customizable dashboards workflow automation cloud-based solutions customer service automation training and support services self-service portals personalization features integration with third-party applications cloud integration capabilities integrated marketing solutions customer experience management tools real-time reporting tools real-time customer support |
| gptkbp:provides |
analytics tools
user-friendly interfaces data-driven insights customer journey analytics customer journey mapping customer engagement metrics integration with ERP systems AI-driven recommendations real-time customer insights customer satisfaction tracking knowledge management tools lead scoring capabilities customer data management tools customer interaction history tracking |
| gptkbp:supports |
data visualization tools
real-time data access social media engagement data privacy compliance event management mobile access customer analytics omnichannel engagement business process automation campaign management multi-language capabilities customer service optimization business intelligence features B2 B and B2 C engagement |
| gptkbp:bfsParent |
gptkb:SAP_Service_Cloud
|
| gptkbp:bfsLayer |
5
|