|
gptkbp:instance_of
|
gptkb:financial_services_company
|
|
gptkbp:bfsLayer
|
6
|
|
gptkbp:bfsParent
|
gptkb:HP_Open_View
|
|
gptkbp:acquired
|
gptkb:Micro_Focus_International
gptkb:Hewlett-Packard
|
|
gptkbp:character_customization
|
gptkb:Forms
Dashboards
Reports
Notifications
Workflows
|
|
gptkbp:community_support
|
Forums
User Groups
|
|
gptkbp:competitors
|
gptkb:temple
gptkb:Service_Now
gptkb:Cherwell_Software
gptkb:Jira_Service_Management
gptkb:BMC_Remedy
|
|
gptkbp:developed_by
|
gptkb:Micro_Focus
|
|
gptkbp:features
|
Change Management
Incident Management
Problem Management
Service Level Management
|
|
gptkbp:has_documentation
|
gptkb:municipality
API Reference
Administrator Guide
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Open View Service Desk
|
|
gptkbp:integrates_with
|
gptkb:film_production_company
gptkb:HP_Operations_Manager
Email Systems
|
|
gptkbp:latest_version
|
9.5
|
|
gptkbp:license
|
Commercial
|
|
gptkbp:market_segment
|
gptkb:High_School
Large Organizations
Mid-sized Businesses
|
|
gptkbp:performance
|
Response Time
Customer Satisfaction
First Contact Resolution Rate
Resolution Time
Ticket Volume
|
|
gptkbp:platform
|
gptkb:operating_system
|
|
gptkbp:previous_name
|
gptkb:HP_Service_Desk
|
|
gptkbp:release_date
|
gptkb:1995
|
|
gptkbp:supports
|
Multi-language
Web-based access
|
|
gptkbp:target_audience
|
IT Departments
Service Providers
|
|
gptkbp:training
|
gptkb:Workshops
Online Courses
Webinars
|
|
gptkbp:user_base
|
Global
IT Professionals
Support Teams
Help Desk Staff
Service Desk Analysts
|
|
gptkbp:uses
|
gptkb:CEO
|