Statements (58)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:financial_services_company
|
| gptkbp:bfsLayer |
7
|
| gptkbp:bfsParent |
gptkb:Open_View_Service_Desk
|
| gptkbp:developed_by |
gptkb:Hewlett-Packard
|
| gptkbp:has_feature |
gptkb:Company
gptkb:Community_Center gptkb:software gptkb:Configuration_Management_Database_(CMDB) gptkb:document Performance Metrics Reporting and Analytics Scalability Task Management Collaboration Tools Mobile Access Performance Optimization Backup and Recovery Knowledge Management Audit Trails Custom Reporting Customizable Workflows Security Features User Satisfaction Surveys Email Notifications Integration with CRM Systems User Role Management Change Tracking Multi-Language Support Incident Tracking Integration with Third-Party Tools User Feedback Mechanism Knowledge Base Articles Service Catalog Management User Training Resources Integration with Monitoring Tools Problem Tracking Change Approval Process Data Import/ Export Service Level Agreements (SL As) Service Desk Automation Incident Escalation Process Service Desk Dashboard Service Desk Metrics |
| https://www.w3.org/2000/01/rdf-schema#label |
HP Service Desk
|
| gptkbp:integrates_with |
gptkb:HP_Operations_Manager
HP Asset Manager |
| gptkbp:is_compatible_with |
gptkb:Mac_OS
gptkb:operating_system |
| gptkbp:is_used_by |
IT Departments
|
| gptkbp:provides |
gptkb:military_base
Reporting Tools Self-Service Portal |
| gptkbp:release_date |
gptkb:2000
|
| gptkbp:supports |
Change Management
Incident Management Problem Management Service Request Management |
| gptkbp:uses |
Web Interface
|