NICE inContact CXone

GPTKB entity

Statements (50)
Predicate Object
gptkbp:instanceOf cloud contact center platform
gptkbp:acquiredBy gptkb:inContact
gptkbp:acquisitionYear 2016
gptkbp:cloudBased true
gptkbp:compatibleWith gptkb:HIPAA
gptkb:PCI_DSS
gptkb:GDPR
gptkbp:deployment gptkb:cloud_service
gptkbp:developedBy gptkb:NICE_Ltd.
gptkbp:features gptkb:interactive_voice_response_(IVR)
analytics
call recording
social media integration
quality management
AI-powered automation
omnichannel routing
CRM integration
workforce optimization
email support
real-time reporting
self-service options
automatic call distribution (ACD)
chat and messaging support
gptkbp:formerName gptkb:inContact
gptkbp:headquartersLocation gptkb:Hoboken,_New_Jersey,_USA
https://www.w3.org/2000/01/rdf-schema#label NICE inContact CXone
gptkbp:integratesWith gptkb:Microsoft_Dynamics
gptkb:Salesforce
gptkb:ServiceNow
gptkb:Oracle_Service_Cloud
gptkb:Zendesk
gptkbp:launched 2017
gptkbp:marketedAs gptkb:CXone
gptkbp:parentCompany gptkb:NICE_Ltd.
gptkbp:supportedBy gptkb:REST_API
gptkb:SOAP_API
gptkbp:supportsLanguage gptkb:French
gptkb:German
gptkb:Italian
gptkb:Spanish
English
Portuguese
gptkbp:targetUser customer service teams
contact centers
gptkbp:usedFor customer experience management
contact center automation
customer service optimization
gptkbp:website https://www.nice.com/products/cxone
gptkbp:bfsParent gptkb:CXone
gptkbp:bfsLayer 8