|
gptkbp:instanceOf
|
gptkb:cloud_contact_center_platform
|
|
gptkbp:acquiredBy
|
gptkb:inContact
|
|
gptkbp:acquisitionYear
|
2016
|
|
gptkbp:cloudBased
|
true
|
|
gptkbp:compatibleWith
|
gptkb:HIPAA
gptkb:PCI_DSS
gptkb:GDPR
|
|
gptkbp:deployment
|
gptkb:cloud_service
|
|
gptkbp:developedBy
|
gptkb:NICE_Ltd.
|
|
gptkbp:features
|
gptkb:interactive_voice_response_(IVR)
analytics
call recording
social media integration
quality management
AI-powered automation
omnichannel routing
CRM integration
workforce optimization
email support
real-time reporting
self-service options
automatic call distribution (ACD)
chat and messaging support
|
|
gptkbp:formerName
|
gptkb:inContact
|
|
gptkbp:headquartersLocation
|
gptkb:Hoboken,_New_Jersey,_USA
|
|
gptkbp:integratesWith
|
gptkb:Microsoft_Dynamics
gptkb:Salesforce
gptkb:ServiceNow
gptkb:Oracle_Service_Cloud
gptkb:Zendesk
|
|
gptkbp:launched
|
2017
|
|
gptkbp:marketedAs
|
gptkb:CXone
|
|
gptkbp:parentCompany
|
gptkb:NICE_Ltd.
|
|
gptkbp:supportedBy
|
gptkb:REST_API
gptkb:SOAP_API
|
|
gptkbp:supportsLanguage
|
gptkb:French
gptkb:German
gptkb:Italian
gptkb:Spanish
English
Portuguese
|
|
gptkbp:targetUser
|
customer service teams
contact centers
|
|
gptkbp:usedFor
|
customer experience management
contact center automation
customer service optimization
|
|
gptkbp:website
|
https://www.nice.com/products/cxone
|
|
gptkbp:bfsParent
|
gptkb:CXone
|
|
gptkbp:bfsLayer
|
8
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
NICE inContact CXone
|